Customer Service Portfolio
vor 1 Woche
The consulting company Grow-Talent is seeking a highly skilled Customer Service Representative to join their team in Porto, Portugal. The successful candidate will be fluent in German and English, with excellent communication skills and the ability to work in a dynamic environment.
Key Responsibilities:
- Handle all incoming contacts from bank clients via phone, chat, and email, providing accurate and valid information to resolve customer issues.
- Proactively seek initiatives to enhance service and improve the overall customer experience, providing sales-oriented presentations of the product range.
Requirements:
- Fluent German (C2 level) and English (minimum B2 level) language skills.
- Ability to listen actively, identify, apply, and explain product and/or service expertise with clarity, solving issues in the first contact with customers.
- Ability to handle stressful situations effectively.
Offer:
- Relocation support.
- Flexible working hours, with the possibility of extending to 8:00 pm.
- 2 weeks of training and 1 week of nesting (100% on-site).
- A dynamic and creative team with a positive and friendly atmosphere.
- Food vouchers and guidance to reach full potential.
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