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Operations Team Member

vor 2 Monaten

Wien, Wien, Österreich CheckYeti GmbH Vollzeit
About CheckYeti GmbH

CheckYeti GmbH is a fast-growing tourism tech start-up that provides exceptional support to outdoor activity customers and activity providers, ensuring smooth and enjoyable experiences for both.

Job Description

We are seeking a highly motivated and detail-oriented Operations Team Member to join our German-speaking Operations Team. As an Operations Team Member, you will be responsible for managing and monitoring bookings, maintaining day-to-day operations, and providing exceptional service to our providers and customers.

Key Responsibilities:
  • Manage and monitor bookings in your respective market
  • Maintain day-to-day operations, from providing support to providers to helping customers
  • Take ownership of and resolve cases efficiently from top to bottom, ensuring exceptional service for our providers and customers
  • Be the voice of CheckYeti, communicate with both outdoor activity providers and customers via different channels, and provide them with top-notch service
  • Build strong relationships with our international providers and customers to craft and ensure unforgettable experiences
  • Train and assist providers to utilize our back office and self-service tool to manage their bookings
  • Discover and address any current process weaknesses within the operations team
  • Problem solve and troubleshoot issues with Business Development and Content Team, to find and implement creative solutions, prioritize tasks and achieve common milestones
Requirements:
  • You can efficiently balance speed and a keen attention to detail in your work
  • You have strong communication and time-management skills
  • You are fluent in English (C1) and in German (C1) - proficiency in additional languages is a big plus
  • You are a team player, eager to learn and open to give and receive feedback
  • You enjoy new challenges, making things happen and have a can-do attitude
  • You are flexible and available to work during public holidays and weekends/high season
  • You share our passion for outdoor sports and/or the travel industry
  • Whether you are a current student, a graduate in a social science or business-related field (such as Management, Hospitality, Tourism, Communication, Business Administration, Economics, etc.), or an exceptional talent from diverse sectors, we encourage you to apply
  • Previous experience in tourism, service or start-ups is a plus
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As an Operations Team Member, you will have the chance to:

  • Grow with responsibility from day one and improve your skills through regular feedback and workshops
  • Learn from experienced team leads and department heads about how to start and manage a fast-growing online business
  • Be part of an international and diverse young team, combined with the intimacy of a local office right in the heart of Vienna
  • Enjoy fun and awesome team events and activities, always different depending on the time of the year
  • Have access to AI tools like ChatGPT
  • Enjoy a 20% CheckYeti discount to enjoy our exciting activities
  • Receive the CheckYeti Welcome Package (incl. a CheckYeti T-Shirt, Water Bottle & Notepad)
  • Get must-knows, tips & tricks to help you settle in Vienna
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Access to AI tools like ChatGPT
  • A 20% CheckYeti discount to enjoy our exciting activities
  • The CheckYeti Welcome Package (incl. a CheckYeti T-Shirt, Water Bottle & Notepad)
  • Must-knows, tips & tricks to help you settle in Vienna
How to Apply

If you're excited about shaping the future of holiday experiences and want to thrive in a fast-paced, entrepreneurial setting, we'd love to hear from you