Journey Management Lead

vor 22 Stunden

Wien, Wien, Österreich UNIQA Insurance Group AG Vollzeit

As a Customer Journey Owner at UNIQA Insurance Group AG, you will play a crucial role in driving our guiding principle 'Customer first.' You will be responsible for shaping the experience of UNIQA's customers in Austria by developing and implementing effective customer journeys.

Your key responsibilities will include defining the strategy and vision for assigned customer journeys, identifying and prioritizing customer pain points, and working with cross-functional stakeholders to ensure successful project delivery.

We are looking for a highly motivated individual with a passion for customer experience and a proven track record in leading complex projects. Relevant work experience (at least 5 years) within the field of Customer Experience, Process Management, Business Strategy or similar is required. Fluency in German and English with excellent verbal and written communication skills is also necessary.

Benefits include flexible working hours, short core working hours, marriage and birth grants, possibility to work from home, financial starter package, remote work within the EU, vaccination campaigns, check-ups, and blood donation campaigns on site. We offer various training opportunities to help you grow professionally and personally.

  • Requirements:
  • PASSION for customer experience
  • EXPERIENCE in leading complex projects
  • Familiarity with CX methods and tools
  • Relevant work experience

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