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Gucci Store Operations Manager
vor 2 Monaten
Job Summary
The Gucci Store Operations Manager is responsible for overseeing the day-to-day operations of the store, ensuring a seamless customer experience, and driving sales growth. This role requires a strong leader who can motivate and develop a team of operational support staff.
Key Responsibilities
- Leadership and Team Management
- Support the Store Manager/Store Director in implementing policies and procedures to optimize store operations.
- Act as Store Manager when necessary to ensure efficient store operations, both front and back of house.
- Manage the sales floor efficiency through operational support roles, such as cashiers, wrappers, and runners, to enhance customer experience and sales.
- Ensure the store has adequate operational support and staff schedules are optimized to match customer traffic flows and operational demands.
- Asset and Profit Protection
- Assist the Store Director/Store Manager in overseeing asset and profit protection, influencing service delivery, and minimizing loss.
- Ensure all health and safety legislation and processes are adhered to.
- Ensure the store building and all internal areas are maintained to the highest standard, including responsibility for store housekeeping.
- Brand Protection and Digital Strategy
- Cascade company communications to all members of the store team and lead by example when embracing brand messages.
- Be the ultimate brand ambassador, seen by others as a beacon of the brand, and bring to life Gucci's core values.
- Drive the digital strategy and ensure employees are engaged with new digital initiatives.
- Recruitment and Development
- Recruit, onboard, and develop all store operational support staff.
- Lead the store operations team, fostering a coaching environment.
Requirements
- Relevant experience in a similar role, of not less than 3 years.
- Fluent English written and spoken.
- Knowledge of stock management and stock control operative systems.
- Eye for detail.
- Management, leadership, and coaching skills.
- Multitasking ability.
- Hands-on approach.
- Start-up approach.
Job Type
Regular
Organization
Luxury Goods Outlets S.R.L Aust.
