Receptionist

We are seeking a highly motivated and organized Empfangsmitarbeiter/in (m/w/d) to join our team at B.W. Parkhotel Hagenberg. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling check-in and check-out procedures, and ensuring a smooth and efficient experience for all visitors.

• Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
• Process check-in and check-out procedures, including handling room assignments, key cards, and other guest-related tasks.
• Manage the front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
• Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
• Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

• Previous experience in a customer-facing role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Basic computer skills, including proficiency in hotel management systems and software.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

• A competitive salary and benefits package, including health insurance, paid time off, and retirement savings plan.
• Opportunities for professional growth and development, including training and education programs.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional guest experiences.
• A comprehensive onboarding program, including training and orientation to ensure a smooth transition into the role.