Logistics Operations Manager

vor 1 Woche


Wien, Wien, Österreich Amazon Europe Core Vollzeit
About Amazon Europe Core

We are a leading provider of last mile delivery services, utilizing creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.


Job Description

This role will be responsible for maximizing OTR operations and DA experience by leveraging operational and stakeholder relationships. The successful candidate will be the custodian of DSP and DA experience at station level, ensuring they achieve the highest standards around DA Engagement and create a 'win-win' culture between Operations and the DSPs.

The Regional OTR manager will define the medium-term OTR strategy, lead and influence internal and external stakeholders to align AMZL processes, goals and strategies with DSPs. They will take the lead in OTR capacity planning, responsible for the OTR Ramp plans working closely with MEU capacity team and Business Coaches to ensure DSPs achieve their pool numbers.

The successful candidate will identify risks early and put in place contingency plans to solve Peak periods. They will coordinate performance improvements across regions, working closely with OTR ACES, OTR Safety and Community teams to implement best practice while putting the DSP experience at the heart of the solution.

The Regional OTR managers will own Regional OTR WBRs and work closely with site DSMs and Delivery Ops as trusted OTR SME partners to help site operations improve customer experience. They will partner with regional Business Coach(es) to support the growth of DSPs within their stations and be proactive in identifying issues and supporting DSPs, removing blockers so DSPs can achieve their full potential.

The role requires flexible working and travel between multiple sites weekly to work with site leadership to carry out their role effectively. This role is field-based, aligned to up to 6 Last Mile Delivery Stations plus associated nodes, requiring a significant level of travel.



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