Administration Officer
vor 4 Wochen
Medical Administration (Healthcare & Medical)
This is a permanent part-time position - up to 0.4 FTE or from 5-19 hours per week.
7:45am-12:45pm or 12:15pm-5:15pm on Tuesdays, Thursdays and Fridays commencing ASAP and is ongoing.
As a Peak Performance Podiatry Administration Officer Level 3, you are responsible for ensuring efficient operation of the practice through the provision of administrative support.
This includes managing all functions related to the front reception desk and acting as the 'face' of the practice, presenting the best possible image of the practice to all clients.
About Us
This Role directly reports to the Practice Principal.
Our Practice and Principal Podiatrist are well renowned, and you will be based at our HQ clinic in the City, overseeing all of our clinic locations from the brand new City Centre practice.
Our principal Sports & Exercise Podiatrist is a leader in their field, specialising in lower limb injuries across various professional sports codes, athletes, physically active individuals, and participants in physical recreation.
Patients are our priority, and we go above and beyond to ensure they have the best journey with us.
This role has a 9-month probationary period.
About You
You are a compassionate and empathetic individual who thrives on helping others.
You understand the importance of providing exceptional customer service and genuinely care about the well-being of patients.
Your self-motivation and hardworking nature drive you to excel in your role.
The successful applicant will be comfortable with the day-to-day requirements of a busy Sports & Exercise practice, thrive in fast-paced environments, and manage multiple tasks efficiently.
Your attention to detail is exceptional, ensuring accuracy and precision in all aspects of your work.
You possess outstanding customer service skills and are dedicated to providing patients with the highest level of care and support.
Our ideal candidate would have the following Skills & Experience:
Basic clerical experience and/or reception duties.
Training will be provided for phone calls.
This role is office-based only with no work-from-home option.
Proficiency in administration programs (Practice management software experience in Nookal, Best Practice is preferred but not necessary).
Strong organisational skills.
Proficient in using various IT systems and software applications relevant to the medical practice, including electronic health records (EHR) systems, scheduling software, and billing platforms.
Sound understanding of PBX (Private Branch Exchange) phone systems and their functionality within the medical practice setting.
Strong communication skills and emotional intelligence.
Ability to work in a team environment as well as autonomously.
Understanding of clinical podiatry practice and routines.
Training will be provided for podiatry systems.
Exceptional attention to detail skills.
A can-do attitude is essential for success in this role.
Serve as the primary point of contact for patients and visitors, greeting them warmly and providing assistance as needed.
Answer phone calls and emails promptly, addressing inquiries, scheduling appointments, and providing information about services.
Clerical Duties:
Perform general administrative tasks such as filing, faxing, photocopying, and scanning documents.
Maintain accurate and organised patient files, ensuring confidentiality and compliance with privacy regulations.
Assist with data entry tasks, including updating patient information and processing insurance claims.
Manage patient records electronically or in paper format, ensuring completeness, accuracy, and accessibility.
Follow established protocols for handling and safeguarding sensitive medical information.
Manage Appointments:
Schedule patient appointments efficiently, considering availability of healthcare providers and patient preferences.
Confirm appointments with patients via phone, email, or text message, and reschedule as needed.
Cleaning:
Maintain cleanliness and tidiness of the reception area, waiting room, and other common areas.
Perform daily routine cleaning tasks to ensure a safe and welcoming environment for patients and staff.
Monitor and restock supplies as needed.
Note: Flexibility may be required to assist with additional tasks or projects as assigned by management.
Remuneration
Support Services employee—level 3.
Indicative Role: General clerk / Receptionist, more than 12 months experience.
This position offers promising career growth opportunities, with the potential to transition into more hours, full-time work, and a practice management role over time.
Your application will include the following questions:
Do you have experience in administration?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have data entry experience?
Do you have a current Working With Children (WWC) Check?
Do you have experience lodging & processing insurance claims?
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