Indigenous Business Manager, Nt
vor 1 Monat
Indigenous Business Manager, NTJob DescriptionIndigenous Business Manager - 51661Location: Northern TerritoryHybrid working modelHow will I help?As an Indigenous Business Manager your role is critical to achieving Westpac's strategy of financial inclusion and wellbeing for Indigenous Customers.
You will maintain lasting partnerships with 3rd party referrers and create strong relationships with new Indigenous business customers by acting as trusted advisors.You will network and acquire long-term relationships with external partners to attract customers from referral flows or competitors.
You will be accountable for delivering excellence in onboarding, particularly the first 100 days.
In addition, you will be responsible for the business needs of our prospective and new to bank customers, and will collaborate with internal business partners (Relationship Managers, Transactional Business Managers, and Equipment Finance Managers) to deliver specialised solutions as required.Key Responsibilities:Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.Be an active member in the community, identifying and building relationships with external referral partners as well as Indigenous business influencers.Support customer advocacy through effectively handling, escalating, and following up customer compliments, issues, and complaints, using judgement to resolve customer concerns on the spot.Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, including trade finance, complex payment solutions, and credit structuring.Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance, and other transactional needs.What do I need?Relevant experience across banking/business banking preferred.Understanding of the needs and opportunities for our Indigenous business customers, including challenges, trends, and the competitive and regulatory environment.Understanding of the market demographic, business/industries and their financial needs and opportunities.Strong commercial/business acumen, stakeholder engagement, and excellent written and verbal communication skills.Ability to evaluate credit worthiness with a risk focus, considering key risks and mitigants, structural considerations or covenants, repayment, pricing for risk, and policy exceptions.Expertise in products & services that meet Business Banking customer needs including business and personal banking needs, transactional and deposit needs, lending and cash flow solutions, investment and protection needs.How do I apply?Start here.
Just click on the APPLY button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email .Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email .#J-18808-Ljbffr
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