Outlet Manager

vor 4 Wochen

Central Coast, Österreich Accor Hotels Vollzeit

Job DescriptionFinancialReviews inventories and manages stocks under his/her responsibility.Increases revenue for the point of sale through additional sales techniques.Is overall responsible for the financial performance of his/her outlets and puts in place promotions & offers in order to increase the revenue and profitability of the outlet.Prepares and analyses financial reports/results and implements corrective actions as necessary.Manages the outlet cost in accordance with the expense budgets and ensures efforts to reduce costs and expenses without compromising on quality.Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.OperationalOrganizes the work for the team, including the need to multi-skill employees for job requirements.Optimizes the outlets staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc).Continuously takes initiatives to enhance and improve his/her team member's product knowledge.Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members during outlet briefings etc.Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.Ensures the point of sale is prepared to a high standard for:Taking guests' orders.Equipment is used correctly.Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations.Checks the quality, speed, and overall efficiency of the team/waiting staff.Ensures that the Back of the house service areas are maintained as per the hotel standards.Business Plan / AnalysisSupervises the team's sales attributes.Analyzes the outlets sales and revenue and strives to achieve and exceed the financial budgets as per hotel policy.Makes efforts to train the team in up-selling and suggestive selling techniques.Helps increase guest loyalty through quality of service.Team ManagementEvolves working methods in line with brand philosophy.Respects labor law, particularly when preparing work schedules.Manages his/her team and is responsible for their talent development and organizes the training required for the same.Regularly conducts necessary tests for team members and takes necessary corrective actions.Integrates, trains, and manages personnel and assists team members to improve their skills and provides support for career development.Ensures his/her staff are well presented (clothing, personal hygiene etc).Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc).General DutyOrganizes work and number of personnel according to level of activity.Shares the responsibility for meeting the department's targets with his/her superior by:Respecting the procedures and internal audits personally applicable.Ensuring respect of the procedures and internal audits applicable to the team.Increasing sales.Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards.Respects the instructions and safety guidelines for the equipment used.Ensures that the hygiene standards are met at all times.Ensures the FIFO rules are implemented by staff and ensures a proper rotation of the stock avoiding bulk stocks in stores.Applies the hotel's security regulations (in case of fire etc).Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).#J-18808-Ljbffr

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