Enterprise Admin Support Team Lead
vor 1 Monat
Company Description Join the team redefining how the world experiences design. Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive. Job Description About the Group/Team Help and support is a complex and exciting problem space, especially at scale. With a mission of "Every user empowered, every voice heard", Canva's User Voice super group is the critical interface to our most valuable partners: our users. We want to ensure they have a flawless experience while using Canva products as we scale our way to support 1 billion users. About the Role/Specialty The Enterprise Admin Specialist Team Lead role presents a unique opportunity to lead an in-region customer support team focused on delivering exceptional service to Enterprise Admins. This role demands a dynamic, player-coach leader who can seamlessly balance expert case management with strategic team development and leadership. In this role, you will drive strong engagement within your team and ensure alignment with broader company goals. You'll work closely with Sales & Success leadership on the ground, collaborating regularly to uncover opportunities for improved support and service delivery to APJ Region Sales Assisted Admins/Owners. A core aspect of this position involves identifying and implementing strategies to increase engagement and operational effectiveness. Seamless collaboration with cross-functional teams, particularly Sales, Success, Product, and User Voice (UV), is essential in this role. By maintaining strong partnerships with these teams, the Lead plays a pivotal role in ensuring that all facets of Enterprise support and product development are in sync, ultimately driving better customer satisfaction and operational success. As a hands-on leader, you will actively manage and resolve support tickets, coach your team on best practices, and ensure consistent, high-level performance. This role requires close integration with Sales & Success teams to ensure coordinated efforts and quicker resolution of customer issues. The Enterprise Admin Specialist Team Lead will bring advanced Enterprise account management and administration expertise. You'll provide guidance and leadership to your team, offering dedicated support to Enterprise Admins while effectively handling back-office tasks in collaboration with Sales and success teams. What you'll do (responsibilities) As the Enterprise Admin Specialist Team Lead, you will: Take an active role in managing and resolving support tickets, ensuring timely and effective solutions for customer issues. Lead by example, being available for scheduled phone or Zoom calls, and guiding the team in addressing and quickly resolving customer concerns. Work collaboratively with Product and other cross-functional teams to drive improvements in the Enterprise experience. Foster strong collaboration and teamwork across the Enterprise Admin Specialists, Sales, Success, Enablement, and User Voice teams. Stay updated on the latest company tools, features, and functionalities, and mentor your team on technical best practices. Demonstrate versatility and adaptability, stepping into different roles as needed. Oversee daily operations, ensuring the team provides top-notch service during business hours. Facilitate regular communication within the team to boost efficiency and continuously improve the customer service experience. Create an environment of growth and development by encouraging team members to master new tools, features, and best practices. Qualifications What we're looking for We're seeking a dynamic leader with a solid technical background who can guide their team in resolving complex cases and fostering a positive, collaborative work environment. You should be able to mentor and coach team members effectively, creating a culture of growth and development. We need someone who embodies the player-coach mentality—not just a manager, but an active participant, ready to step in and get hands-on with problem-solving. We're looking for someone who can build strong partnerships across teams, working seamlessly with Sales, Success, and other departments. Excellent communication skills are a must. If you're someone who thrives in a fast-paced, ever-changing environment and can adapt quickly while maintaining a proactive approach, you'll be a perfect fit. If you have a passion for teaching and promoting continuous development, this role is for you. Additional Information About the team Canva's Service Operations team are the face of a platform used by millions of people every day. Our aim is to provide excellent customer service and to promote this idea throughout the organisation. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: - Equity packages - Inclusive parental leave policy - An annual Vibe & Thrive allowance - Flexible leave options Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you
#J-18808-Ljbffr
-
Enterprise Admin Support Team Lead
vor 4 Wochen
Sydney, Österreich Canva VollzeitThis is a Enterprise Admin Support Team Lead - APJ role with one of the leading companies in AU right now 🔥 -- Canva -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Canva 🧐🧐## **Job Description** **About the Group/Team** Help and support is a complex and...
-
Enterprise Admin Support Team Lead
vor 1 Monat
Sydney, Österreich Airtree Ventures Pty VollzeitCompany Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the...
-
Enterprise Admin Support Team Lead
vor 1 Monat
Sydney, Österreich Canva VollzeitAbout the Group/TeamHelp and support is a complex and exciting problem space, especially at scale.With a mission of "Every user empowered, every voice heard", Canva's User Voice super group is the critical interface to our most valuable partners: our users.We want to ensure they have a flawless experience while using Canva products as we scale our way to...
-
Enterprise Admin Support Team Lead
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description Join the team redefining how the world experiences design.Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place.Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive....
-
Senior Enterprise Support
vor 4 Wochen
Sydney, Österreich Airtree Ventures Pty VollzeitCompany DescriptionJoin the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the...
-
Sr. Enterprise Customer Support
vor 1 Monat
Sydney, Österreich Canva VollzeitAbout the Group/TeamHelp and support is a complex and exciting problem space, especially at scale.With a mission of "Every user empowered, every voice heard", Canva's User Voice super group is the critical interface to our most valuable partners: our users.We want to ensure they have a flawless experience while using Canva products as we scale our way to...
-
Sr. Enterprise Customer Support
vor 1 Monat
Sydney, Österreich Canva VollzeitAbout the Group/TeamHelp and support is a complex and exciting problem space, especially at scale. With a mission of "Every user empowered, every voice heard", Canva's User Voice super group is the critical interface to our most valuable partners: our users. We want to ensure they have a flawless experience while using Canva products as we scale our way to...
-
Sr. Enterprise Customer Support
vor 1 Monat
Sydney, Österreich Airtree Ventures Pty VollzeitCompany DescriptionJoin the team redefining how the world experiences design.Kamusta, hey, g'day, mabuhay, kia ora, ??, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney,...
-
Admin Support
Vor 5 Tagen
Sydney, Österreich Talent VollzeitYour new company Our client is a market leader within the Services space across multiple sectors and this role is working in their RTO that they operate in Wetherill Park.In this company there is huge opportunity for internal transfers and future work!Your new role We are looking for an experienced Admin support specialist for an initial 3 month contract and...
-
Airtree Ventures Pty | Senior Enterprise Support
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description Join the team redefining how the world experiences design.Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the...
-
Sydney, Österreich Tideri Jobbörse VollzeitCompany Description Join the team redefining how the world experiences design.Kamusta, hey, g'day, mabuhay, kia ora, ??, hallo, vítejte!Thanks for stopping by.We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney,...
-
Nursing Team Lead
vor 2 Wochen
Sydney, Österreich Lead Group VollzeitNursing Team Lead - Aged Care Facility - Sutherland - Lead GroupLead Group is seeking an experienced Clinical Leader to join their team at a reputable Residential Aged Care Facility located in Sydney's picturesque Sutherland shire, close to Miranda.This exciting opportunity allows you to work as part of a highly efficient and supportive team environment...
-
Nursing Team Lead
Vor 6 Tagen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Nursing Team Lead
Vor 5 Tagen
Sydney, Österreich Lead Group VollzeitNursing Team Leads are crucial in delivering exceptional patient care in Aged Care Facilities.In this role, you will lead a team of healthcare professionals to provide high-quality person-centred care.Key responsibilities include staff leadership, infection control, and operational management.Salary: AUD 120,000 per annumAbout the Role:This is a full-time...
-
Executive Assistant Team Leader | Macquarie Capital
vor 3 Wochen
Sydney, Österreich This Is An It Support Group VollzeitWe have an exciting career development opportunity to step into a leadership role managing a team of Executive Assistants across the Macquarie Capital business. You will work closely with the Global Head of Admin Management and regional COOs to ensure the business is well supported. You will also have the opportunity to work with senior stakeholders within a...
-
Enterprise Portfolio Office Lead
vor 4 Wochen
Sydney, Österreich At VollzeitAdd expected salary to your profile for insightsYour TeamThe Enterprise Delivery and Architecture team, part of the Transformation, Technology, and Operations business unit, is responsible for end-to-end project delivery at CFS. Collaborating closely with the Enterprise Portfolio Office and other teams, this group ensures the capabilities needed to drive...
-
Database Admin/Build Eng
Vor 6 Tagen
Sydney, Österreich Pyramid Global Technologies VollzeitJob Description of Database Admin/Build Engineer in Sydney:8 - 9 years of experience as Database Admin on Oracle, EDB Postgres, MySQL, Microsoft SQL.Responsibilities:Design & build Oracle Databases.Work with Oracle standalone, Oracle RAC, and Oracle ADG.Golden Gate knowledge is an added advantage.Design & build MySQL / PostgreSQL Databases including...
-
Enterprise Portfolio Office Lead
vor 4 Wochen
Sydney, Österreich At VollzeitAdd expected salary to your profile for insightsYour TeamThe Enterprise Delivery and Architecture team, part of the Transformation, Technology, and Operations business unit, is responsible for end-to-end project delivery at CFS.Collaborating closely with the Enterprise Portfolio Office and other teams, this group ensures the capabilities needed to drive...
-
Database Admin/Build Eng
Vor 6 Tagen
Sydney, Österreich Pyramid Global Technologies VollzeitJob Description of Database Admin/Build Engineer in Sydney: 8 - 9 years of experience as Database Admin on Oracle, EDB Postgres, MySQL, Microsoft SQL.Responsibilities: Design & build Oracle Databases.Work with Oracle standalone, Oracle RAC, and Oracle ADG.Golden Gate knowledge is an added advantage.Design & build MySQL / PostgreSQL Databases including...
-
Sales Admin
vor 4 Wochen
Sydney, Österreich Peterswald VollzeitLocation: 793 Fifteenth Avenue, Kemps Creek.Approved By: Bjay PaulRaine & Horne Leppington Austral aims to provide competitive services in the real estate market, selling and managing residential property including land.The organisation strives for local market leadership and is continually seeking to enhance its reputation among both the public and members...
