Customer Support Officer
vor 2 Wochen
Transport and Main Roads (Organisation site)
Queensland Shared Services; Digital Government; Queensland Government Customer & Digital Group; Brisbane CBD
The Queensland Government Customer and Digital Group (QGCDG) is focused on growing a thriving digital economy in Queensland, and enabling more responsive, simple and effective services for all Queenslanders.
The QSS Customer Support team provides front-line support to Queensland government employees in payroll, recruitment, finance, telecommunications, and application support for associated systems.
This high-volume service centre focuses on providing high quality, efficient customer service through phone and online channels.
We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
Position OverviewAs a Customer Support Officer, you will:
Respond to phone and online enquiries and requests in a high volume customer service environment and escalate as appropriate.Maintain and prioritise daily workloads by resolving enquiries/incidents and escalate as appropriate within Service agreement timeframes.Assess customer needs and retrieve relevant information from knowledge-based articles and provide an appropriate response.Recommend improvements to standard work practices and updates to knowledge base articles to maintain quality customer support.Consult and liaise with internal and external stakeholders to ensure the delivery of quality customer support services.Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive teamwork culture.Note: Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.
Applications will remain current for a period of 12 months.
Apply with a resume and 1-page brief letter.
Further InformationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Multiple Permanent and Temporary positions available for 6 months with possible extension.
Please ensure you download all attachments and follow the instructions on how to apply.
Inclusion and DiversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.
#J-18808-Ljbffr
-
Qld Traffic | Customer Support Officer
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitTransport and Main Roads (Organisation site)Queensland Shared Services; Digital Government; Queensland Government Customer & Digital Group; Brisbane CBD The Queensland Government Customer and Digital Group (QGCDG) is focused on growing a thriving digital economy in Queensland, and enabling more responsive, simple and effective services for all...
-
Customer Support Officer
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications...
-
Customer Support Officer
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitJob Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications...
-
Customer Service Officer
vor 2 Wochen
Brisbane, Österreich Randstad Australia VollzeitRandstad is excited to partner with one of the world's largest recycling, service, and water companies. Our client, a family-owned organisation headquartered in Germany, boasts over 40,000 employees across four continents. They are on the lookout for a Customer Service Officer to join their vibrant team in Rocklea.This is your chance to contribute to a...
-
Customer Service Officer
vor 2 Monaten
Brisbane, Österreich Nutrien Ag Solutions Limited VollzeitCustomer Service Officer• Customer centric position• Australia's leading Agribusiness• Based in Eight Mile Plains, QLDEvery day Nutrien Ag Solutions makes an impact and helps build a more sustainable and profitable farming industry. We're a local employer, with a local heartbeat, and global resources. So, you'll know you're part of something...
-
Home Support Officer
vor 2 Wochen
Brisbane, Österreich Calvary Health Care VollzeitHome Support Officer Progress with purpose at one of Australia's largest health care providersFixed Term Part Time - 20 Jan 2025 till 01 March 202660 Hours per FortnightAbout the roleThe primary responsibility of the Home Support Officer is to provide administrative support to the Home Manager and the overall Home. This involves the coordination of key...
-
Customer Service Officer
vor 2 Monaten
Brisbane, Österreich Nutrien Ag Solutions Limited VollzeitCustomer Service Officer • Customer centric position• Australia's leading Agribusiness• Based in Eight Mile Plains, QLD Every day Nutrien Ag Solutions makes an impact and helps build a more sustainable and profitable farming industry.We're a local employer, with a local heartbeat, and global resources.So, you'll know you're part of something...
-
Customer Service Officer
Vor 2 Tagen
Brisbane, Österreich Queensland Government VollzeitAs the Customer Service Officer, you will: Answer customer enquiries received by telephone and email, including provision of comprehensive advice.Update and maintain the EMR/CLR registers.Assist the team to manage workflow and work allocation and ensure the quality and accuracy of work.Represent the branch on working groups.Identify and contribute to...
-
Customer Service Officer
vor 2 Wochen
Brisbane, Österreich Randstad Australia VollzeitRandstad is excited to partner with one of the world's largest recycling, service, and water companies.Our client, a family-owned organisation headquartered in Germany, boasts over 40,000 employees across four continents.They are on the lookout for a Customer Service Officer to join their vibrant team in Rocklea.This is your chance to contribute to a global...
-
Customer Service Officer
vor 4 Wochen
Brisbane, Österreich Nutrien Ag Solutions VollzeitEvery day Nutrien Ag Solutions make an impact and help build a more sustainable and profitable farming industry.We're a local employer, with a local heartbeat, and global resources.So, you'll know you're part of something meaningful, making a difference to the lives of our customers and suppliers.We are currently offering a great opportunity for Customer...
-
Technology Support Officer
vor 1 Monat
Brisbane, Österreich Colliers International VollzeitEmployment Category: Permanent Full TimeCompany DescriptionOur collaborative culture sets us apart.We help experts become true specialists and provide the long-term structure and platform to accelerate their success.Job DescriptionWe are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD.Reporting...
-
Partner Support Officer
vor 4 Wochen
Brisbane, Österreich EBOS Group Limited VollzeitDo you have a passion for exceptional customer service?Join the amazing team at TerryWhite Chemmart Support Office!About Us: TerryWhite Chemmart (TWC) is one of Australia's leading retail pharmacy networks, delivering frontline healthcare.With over 600 community pharmacies across Australia, we are committed to ensuring every Australian has easier access...
-
Customer Service Officer
vor 3 Monaten
Brisbane, Österreich Demant Polska VollzeitWe have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane.As the customer service officer, you will be part of our dynamic team, providing a high level of customer service assisting in sales administration, service & repair and telephone support.You will...
-
Customer Service Officer
vor 4 Wochen
Brisbane, Österreich Nutrien Ag Solutions VollzeitEvery day Nutrien Ag Solutions make an impact and help build a more sustainable and profitable farming industry.We're a local employer, with a local heartbeat, and global resources.So, you'll know you're part of something meaningful, making a difference to the lives of our customers and suppliers.We are currently offering a great opportunity for Customer...
-
Resident Support Officer
vor 2 Wochen
Brisbane, Österreich This Is An It Support Group VollzeitCONSTANT Security is currently recruiting for exciting new opportunities with our client in the Student Accommodation sector.We are strongly encouraging applicants who have the necessary skills and attributes to meet the requirements of the role to apply.Candidates from, but not limited to, the allied health sector, education, community and multicultural...
-
Sales Support
vor 2 Monaten
Brisbane, Österreich TwoScots Recruitment VollzeitAbout the Company Our client is a leader in their industry with a long-standing history providing excellence to their clients.They are an innovative orginization and looking for vibrant and energetic individuals ready to join their growing team.Company Benefits and Culture Great Open Offices located in Milton Accessible via public transport Great team...
-
Business Support Officer
vor 1 Monat
Brisbane, Österreich Queensland Government VollzeitCommunity Recovery has an opportunity for an AO5 Business Support Officer to permanently join the team.Do you have a background in administration with a focus on human resources and finance?Do you have great attention to detail as well as being a fast learner who is adaptive to change?Find out more about our Business Support Officer role below.This position...
-
Business Support Officer
vor 1 Monat
Brisbane, Österreich Queensland Government VollzeitCommunity Recovery has an opportunity for an AO5 Business Support Officer to permanently join the team.Do you have a background in administration with a focus on human resources and finance?Do you have great attention to detail as well as being a fast learner who is adaptive to change?Find out more about our Business Support Officer role below.This position...
-
Customer Support Specialist
vor 2 Monaten
Brisbane, Österreich Emesent VollzeitOur mission to be bold and impactful! Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology.This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.How you'll contribute As a key member of our...
-
Chief Customer Officer
vor 1 Monat
Brisbane, Österreich Tripadeal VollzeitBe part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.The OpportunityAs a strategic partner to the Chief Executive Officer and a key member of the Senior Leadership Team, the Chief Customer Officer will lead TripADeal's customer-focused...
