Store Operations Supervisor
vor 19 Stunden
At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEExecute and assist in leading operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.
RESPONSIBILITIESMaintain the highest level of Burberry standards within BOH, office and offsite areasSupervise the stock room and all related policies and processes i.e.
deliveries including stock and packaging, dispatches, inventory, tagging compliance etcAssist Store Manager in support sales floor efficiency through operational support roles to ensure they are effectively supporting the sales floor and enhancing the customer experience and sales Ensure all Health and Safety legislation and processes are adhered toSupervise and process goods issue and transfers, store to store transfers and returns to hubSupport Front of House (FOH) teams to maintain all satellite FOH areas (if applicable to store)Completion of store opening and closing procedures when requiredWorking closely with the Store Manager in the planning, completion and analysis of store stocktakesComplete and manage paperwork for all stock transfers including press loans, corporate gift, damaged stock and staff entitlementsExecute company procedures around loss prevention (Asset and Profit Protection (APP), and Operations)Assisting in regular replenishment of floor stockMonitor and liaise with Asset and Profit Protection on ordering of tagsAssist the Store Manager in ordering weekly packaging, based on forecasted salesAssist in recruitment, on-boarding and developing all store operational supportPartner with Store Manager to identify the training and development needs of the BOH teamPartner with Store Manager to supervise the Store Operations team, fostering a coaching environment Ensure staff grooming and presentation is in accordance with current grooming policy & OHS in BOHBe the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry's core values – Protect, Explore, InspireCascade company communications to all member of the store team and lead by example when embracing brand messages MEASURES OF SUCCESSFinancial targets: store profitability, achieving and succeeding sales targets Operational compliance as per company standards and expectationsHealth and Safety management as per legislation in the back of house, and front of house areas where applicableOrganisation of store operations section of the storesStocktake execution and shrinkage resultsBurberry Experience Evaluation Results Retaining and developing team members ABOUT YOU Proven ability to work in highly pressured rolesDemonstrate sound commercial and brand awarenessProven commercial awareness and ability to problem solve in minimising risks and overcoming obstaclesProven interest and ability to recruit, train & developProven strong operational performance within a high volume and high turnover retail environmentAbility to be flexible and agile to meet business needs Demonstrated passion for leadership and people management skillTechnical proficiency with SAP and MS Applications
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