Cloud Support Engineer

vor 1 Tag

Sydney, Österreich Amazon Vollzeit

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
The SCD role supports our services that focus on distributed cloud infrastructure over which customers build their applications to serve their end users.
The supported services include technologies across Data and Storage (AWS S3 storage, Snowball, AWS Transfer for SFTP, Datasync, AWS Backup, Amazon Elastic File System, File Cache, Storage Gateway, Glacier), Content delivery (Cloudfront, Simple Email Service) and Media and Streaming technologies (AWS Elemental Media Services, Kinesis Video Streams, Interactive Video Service, Elastic Transcoder).
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities:
You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.You will drive initiatives that improve support-related processes and our customers' experience.
These can include tutorials, how-to videos, technical articles, trainings, among others.You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.You will act as interviewer in hiring processes, and coach/mentor new team members.BASIC QUALIFICATIONS• 2 to 4 years of relevant Technical support experience• Understanding of networking protocols: DNS, HTTP, SSL, TCP and UDP.• Unix/Linux or Windows system administration skills.• Knowledge of client/server and distributed systems architectures.• Knowledge Simple Email Service (SES), AWS CloudFront or Media Streaming and Content Services• Experience operating and troubleshooting email services using SMTP protocol• High School Diploma as a minimum
PREFERRED QUALIFICATIONSAmazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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