Service Management Analyst 1
vor 1 Monat
Service Management Analyst 1What success looks like in this role:Ensuring effective and rapid response to High Priority and Major Incidents and working within required SLAsManaging the incident and ensuring that all is being done to get the issue resolved while proactively identifying and suggesting possible solutionsCoordinating with resolver groups in order to ensure effective outcomesTriaging of escalated Incidents from the Service Desk and ensuring that the issue is fully understood before declaring a High Priority Incident.Initiating bridges with the required resolver groupsManage ongoing communicationTimely escalation of any issues that are not being addressed as requiredDocumenting steps and actions performed during the incident lifecycleEnsuring all actions are accurately recorded and that all notifications are sent as per SLAsYou will be successful in this role if you have:Key Technical areas of Expertise:Excellent English skills both written & spoken2+ years working experience in IT Services IndustryITIL V3 foundation is a minimum (ITIL certification is advantageous)Desired skills:Excellent communication, organizational and time management skillsAbility to coordinate and drive conference callsExceptionally persistent and resilient under pressure.Ability to manage diverse concurrent tasks while maintaining a comprehensive overview.Organizationally sensitive, proven track record of developing and maintaining good working relationships with clients and internal work groupsAbility to take on-call activities on a rotating basisUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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Unisys | Service Management Analyst 1 | Canberra
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitService Management Analyst 1 What success looks like in this role: Ensuring effective and rapid response to High Priority and Major Incidents and working within required SLAs Managing the incident and ensuring that all is being done to get the issue resolved while proactively identifying and suggesting possible solutions Coordinating with resolver groups in...
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Service Management Analyst 3
vor 2 Monaten
Canberra, Österreich Unisys VollzeitService Management Analyst 3Locations: Canberra, ACT, AustraliaTime Type: Full timePosted on: 30+ Days AgoWhat success looks like in this role:Our Service Management team plays an essential role in supporting our client's end users and IT ecosystem. This role supports a wider IT support team including Service Desk and Field Services and will be responsible...
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Service Management Analyst 3
vor 1 Monat
Canberra, Österreich Tideri Jobbörse VollzeitService Management Analyst 3 Locations: Canberra, ACT, Australia Time Type: Full time Posted on: 30+ Days Ago What success looks like in this role: Our Service Management team plays an essential role in supporting our client's end users and IT ecosystem.This role supports a wider IT support team including Service Desk and Field Services and will be...
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El 1 - Senior Business Intelligence Analyst
vor 1 Monat
Canberra, Österreich Tideri Jobbörse VollzeitEL 1 - Senior Business Intelligence Analyst The Data Visualisation and Reporting Services section and Analytics Hub section sit within the Data and Evaluation Group and are responsible for enabling staff and stakeholders to interrogate the department's rich data stores in an accessible and consistent manner that minimises the requirement for specialist...
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El 1 - Senior Business Intelligence Analyst
vor 2 Monaten
Canberra, Österreich Australian Department Of Social Services VollzeitEL 1 - Senior Business Intelligence AnalystThe Data Visualisation and Reporting Services section and Analytics Hub section sit within the Data and Evaluation Group and are responsible for enabling staff and stakeholders to interrogate the department's rich data stores in an accessible and consistent manner that minimises the requirement for specialist...
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Systems Analyst
vor 4 Wochen
Canberra, Österreich Hastha Solutions VollzeitCanberra, Australia | Posted on 11/15/2024State/Province: Australian Capital TerritoryCountry: AustraliaJob DescriptionUrgent requirement of Systems Analyst - Contract - CanberraRequirementsMandatory Criteria:Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as...
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Systems Analyst
vor 4 Wochen
Canberra, Österreich Hastha Solutions VollzeitCanberra, Australia | Posted on 11/15/2024State/Province: Australian Capital TerritoryCountry: AustraliaJob DescriptionUrgent requirement of Systems Analyst - Contract - Canberra RequirementsMandatory Criteria:Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as...
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Systems Analyst
vor 4 Wochen
Canberra, Österreich Hastha Solutions VollzeitJob Description Urgent requirement of Systems Analyst - Contract - Canberra Requirements Mandatory Criteria: Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.Systems and/or business analyst experience with Commonwealth agencies /...
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Senior Asset Management Analyst
vor 1 Monat
Canberra, Österreich Unisys VollzeitSenior Asset Management AnalystLocation: Canberra, ACT, AustraliaTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: REQ561289What success looks like in this role:The Senior Asset Management Analyst operates within the ITIL and ServiceNow frameworks, focusing on managing IT assets throughout their lifecycle, ensuring compliance, optimizing...
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Senior Asset Management Analyst
vor 1 Monat
Canberra, Österreich Unisys VollzeitSenior Asset Management Analyst Location: Canberra, ACT, AustraliaTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: REQ561289What success looks like in this role: The Senior Asset Management Analyst operates within the ITIL and ServiceNow frameworks, focusing on managing IT assets throughout their lifecycle, ensuring compliance, optimizing...
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Senior Asset Management Analyst
vor 1 Monat
Canberra, Österreich Unisys VollzeitSenior Asset Management Analyst Location: Canberra, ACT, Australia Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: REQ561289 What success looks like in this role: The Senior Asset Management Analyst operates within the ITIL and ServiceNow frameworks, focusing on managing IT assets throughout their lifecycle, ensuring compliance,...
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Systems Analyst
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitUrgent requirement of Systems Analyst - Contract - Canberra Requirements Mandatory Criteria: Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.Systems and/or business analyst experience with Commonwealth agencies/Government...
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Systems Analyst For Enterprise Service Manager
vor 4 Wochen
Canberra, Österreich Powerdatagroup VollzeitSystems Analyst for Enterprise Service ManagerCanberra, Australia | Posted on 14/11/2024Requirement: Must have Negative Vetting Security Clearance Job Duties and Responsibilities (include but not limited to):Stakeholder Engagement to elicit requirements.Conduct end user workshops to formulate requirements.Collaboration with ITSM SME's and leadership for...
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Systems Analyst For Enterprise Service Manager
vor 4 Wochen
Canberra, Österreich Powerdatagroup VollzeitSystems Analyst for Enterprise Service ManagerCanberra, Australia | Posted on 14/11/2024Requirement: Must have Negative Vetting Security ClearanceJob Duties and Responsibilities (include but not limited to):Stakeholder Engagement to elicit requirements.Conduct end user workshops to formulate requirements.Collaboration with ITSM SME's and leadership for...
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Systems Analyst For Enterprise Service Manager
vor 4 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitSystems Analyst for Enterprise Service Manager Canberra, Australia | Posted on 14/11/2024 Requirement: Must have Negative Vetting Security ClearanceJob Duties and Responsibilities (include but not limited to): Stakeholder Engagement to elicit requirements.Conduct end user workshops to formulate requirements.Collaboration with ITSM SME's and leadership for...
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Aps6 System Analyst For Enterprise Service Manager
vor 4 Wochen
Canberra, Österreich Softlabs Anz Limited. VollzeitAPS6 System Analyst for Enterprise Service ManagerCanberra, Australia | Posted on 11/14/2024 State/Province: Australian Capital TerritoryCountry: AustraliaJob DescriptionInitial contract duration for 12 Months with extension up to a maximum of 12 MonthsLocation: ACTSecurity Requirements: Must have NV1Working Arrangement: Canberra - Candidates must work from...
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Hastha Solutions | Systems Analyst
vor 3 Wochen
Canberra, Österreich Tideri Jobbörse VollzeitCanberra, Australia | Posted on 11/15/2024 State/Province: Australian Capital Territory Country: Australia Job Description Urgent requirement of Systems Analyst - Contract - Canberra Requirements Mandatory Criteria: Must have a minimum of 5 years' experience in undertaking the same or similar role for an organisation of the same or similar size and...
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Service Desk Analyst
vor 1 Monat
Canberra, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra) Estimated start date: Monday, 13 January 2025 Location of work: ACT Working arrangements: It is the AEC's preference that this role be performed from the AEC's Office Length of contract: ASAP until 30 June 2025 Contract extensions: 1x 12 months Security clearance:...
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System Analyst
vor 4 Wochen
Canberra, Österreich Clearcompany VollzeitNV1 clearance required - Tuggeranong, ACT - WFH flexible work arrangementsSystem Analyst for Enterprise Service Manager 12 + 12 month contract - Jan 2025 start dateOur client, large Federal Government based in Tuggeranong, ACT, requires an experienced System Analyst for Enterprise Service Manager.The Systems Analyst will provide expert advice on the subject...
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Service Desk Analyst
vor 1 Monat
Canberra, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: ACTWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
