Senior Operations Analyst
vor 1 Monat
With over a million customers trusting PayJoy, it's increasingly important that our apps and services operate with integrity and high availability while keeping our customers' data confidential.
As a Senior Operations Analyst, you will act as the main internal Operations strategic/analytic resource across areas, having Support Ops teams as main stakeholders and connect and coordinate other teams to get initiatives done.
Strong work ethic and a positive attitude.
Good communication and collaboration skills.
Ability to work under supervision and guidance.
High motivation and a desire to succeed.Stakeholder management.
Responsibilities Ability to analyze and interpret complex sets of data, as well as make business recommendations based on analysis Ability to integrate different data sources and create data reporting systems in Mode Analytics Track progress of business inputs/outputs across cross-functional stakeholders while identifying gaps or risks and drive resolution as necessary Drive operational efficiencies based on data Prepare and deliver program status updates and presentations to internal stakeholders and executive leadership team Apply technical mindset to identify operational drivers Requirements Bachelor's degree or equivalent experience in Economics, Finance, Data Science, Actuary, Engineering, Statistics 2-4 years of relevant experience working in Operations, Product Management, Data Science, Strategic Teams Outstanding organization, analytical and strategic thinking Great top-down communication skills Advanced English (written and spoken) Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI, Tableau Knowledge of CRM tools such as Zendesk, Salesforce, Hubspot, Kustomer is a plus Benefits Company-funded Health for employees and immediate family members Life insurance 30 days of Christmas bonus 20 days paid Vacation 50% Vacation premium 13% Saving funds $2,000 MXN monthly grocery coupons $2,000 USD annual Coworking Travel allowance $2,000 USD annual Professional Development allowance $500 USD annual Fitness allowance $500 USD Phone Finance allowance $250 USD Home Office equipment allowance $200 USD Headphone allowance
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