Dnata Travel Group | Client Account Manager

vor 4 Wochen

Perth, Österreich Tideri Jobbörse Vollzeit

Elevate your career to a Higher Altitude

Come and join our Flight Catering Team and be at the heart of Aviation action.

We have an exciting opportunity available for a full-time Airline Account Manager (Customer Service Manager) to join our friendly and supportive team based in Perth Airport.

More about this role:
To put it simply, you will be the central point of contact for day-to-day operational matters between our company and the airlines, and the conduit for all communication between each party.
This has a large Customer Service component to it as a part of our Operations team.
The successful candidate will assist our Business Manager manage the 'day of operations' window and also manage their own portfolio of customer airlines.

Your role will be ensuring that the customer service levels meet or exceed the expectations of both the Airline and the company through regular communication and follow-up with the Business Manager, Department stakeholders, Airline office, Station management, and cabin crew of incoming and outgoing aircraft.

In a nutshell, your main responsibilities are:
Establishing and maintaining excellent working relationships with our internal and external customers.
Ensure daily and weekly plan of flight schedules and meal allocations are maintained.
Action daily CSM checklist for your shift, ensuring thorough handovers to other CSMs.
Manage communication channels between the business and our customers, ensuring to relay any updates or amendments to customer orders or flights.
Be the main coordination point of contact for customer feedback for all flights.
Lead all investigations on any incidents, accidents, or complaints involving our staff and customers, ensuring accurate notes are taken and course of remedy is tabled.
Escalate any serious incidents to the Business Manager immediately.
Working closely with key internal stakeholders and departments including Leading Hands, Supervisors, and Line Managers.
Be available to be airside as and when required.
Participate in and support any external audits for ABF or other regulatory bodies.
Providing expert advice to our customers in all facets of our business including logistical and customs information.
Improving customer service quality results by evaluating and redesigning processes and implementing change.
Establishing communication service standards and implementing company productivity, quality, and customer service standards.
Proactively address performance issues by identifying areas of non-performance as well as root cause, and provide support to prevent future occurrences, including any training required to individuals.
Contributing towards effective cost management through education and training especially in areas of flight makeup, aircraft loading, and inventory management.
What do you need to be successful in securing this role?

Proven knowledge and experience in a similar 'highly customer-focused' role.
Food Safety and HACCP qualifications desirable but not required.
Available to work a rotating shift roster which includes weekends and public holidays.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Ability to handle challenging situations with tact and diplomacy.
Demonstrated ability to work with a diverse group of stakeholders.
Sound knowledge of the airline catering industry.
Competent in documentation and records management.
Ability to obtain an ASIC pass and an airside driver's license.
As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
What's in it for you?

Competitive salary.
5 weeks Annual Leave.
Free onsite parking, meals, and uniforms.
National Career development and progression.
Be part of a close-knit and dedicated team that are committed to excellence.
Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
Your prospective employer:
Part of the Emirates Group, we are Australia's largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management.
Chosen by many of the world's top airlines, we operate 15 catering facilities across 9 cities, employ over 4,500 people, produce over 66 million meals, and service over 246 thousand flights each year.

Does this role sound perfect for you?
If so, we want to hear from you

To start the journey of joining our corporate team, click the link below and upload your resume, along with a cover letter that outlines your suitability for the role.

#J-18808-Ljbffr

  • Dnata Travel Group | Retail Manager Wa

    Vor 3 Tagen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Want to elevate your career to a Higher Altitude?Come and join our high performance Jetstar Retail team as a part of dnata catering & retail Asia Pacific.We are seeking a Retail Manager, Jetstar (JQ) for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting role is responsible for the delivery of all...

  • Retail Manager Wa

    Vor 7 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want to elevate your career to a Higher Altitude? Come and join our high performance Jetstar Retail team as a part of dnata catering & retail Asia Pacific. We are seeking a Retail Manager, Jetstar (JQ) for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting role is responsible for the delivery of all...

  • Retail Manager Wa

    Vor 7 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want to elevate your career to a Higher Altitude?Come and join our high performance Jetstar Retail team as a part ofdnata catering & retail Asia Pacific.We are seeking a Retail Manager, Jetstar (JQ) for our newly expanded International business partnership with Jetstar Airways in Asia Pacific.This exciting role is responsible for the delivery of all...

  • Client Account Manager

    vor 4 Wochen

    Perth, Österreich Dnata Travel Group Vollzeit

    Elevate your career to a Higher Altitude! Come and join our Flight Catering Team and be at the heart of Aviation action. We have an exciting opportunity available for a full-time Airline Account Manager (Customer Service Manager) to join our friendly and supportive team based in Perth Airport.More about this role: To put it simply, you will be the central...

  • Airside Team Member

    vor 2 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    Want to take your career to a higher altitude?Join our dynamic Perth Airport team as a Customer Delivery Driver and experience the thrill of being at the heart of aviation action every day!Who are we? We're dnata, Australia's premier inflight catering and retail partner, renowned for our first-class services, food manufacturing, and airport lounge...

  • Airside Team Member

    Vor 2 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want to take your career to a higher altitude?Join our dynamic Perth Airport team as a Customer Delivery Driver and experience the thrill of being at the heart of aviation action every day!Who are we? We're dnata, Australia's premier inflight catering and retail partner, renowned for our first-class services, food manufacturing, and airport lounge...

  • Dnata Travel Group | Sous Chef

    Vor 6 Tagen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Want to elevate your career to a higher altitude?Join our award-winning Perth Airport catering team as a full-time Sous Chef .What does a typical day look like?As Sous Chef, you will be responsible for planning and directing food preparation in our kitchen.This will involve supervising other kitchen staff, as well as addressing operational issues.The ideal...

  • Warehouse Team Leader

    vor 2 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Chef [ Perth]

    vor 2 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high flying career with the world's largest air services provider? Come join our Perth airport team as a Chef in a permanent, full-time position What does a typical day look like? You will be working in a busy, open plan kitchen preparing & cooking various international hot & cold meals in commercial quantities, for our customer airlines.In a...

  • Apprentice Chef

    vor 27 Minuten

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high-flying career with the world's largest air services provider?Come join our team as Apprentice Chef.More about this role:In partnership with Australia's leading apprenticeship management experts, MEGT, we currently have apprenticeship opportunities available for those looking to upskill or reskill as a Chef across our national facilities.What do...

  • Apprentice Chef

    vor 2 Wochen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high-flying career with the world's largest air services provider?Come join our team as Apprentice Chef.More about this role: In partnership with Australia's leading apprenticeship management experts, MEGT, we currently have apprenticeship opportunities available for those looking to upskill or reskill as a Chef across our national facilities.What do...

  • Apprentice Chef

    Vor 2 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high-flying career with the world's largest air services provider?Come join our team as Apprentice Chef.More about this role: In partnership with Australia's leading apprenticeship management experts, MEGT, we currently have apprenticeship opportunities available for those looking to upskill or reskill as a Chef across our national facilities.What do...

  • Apprentice Chef

    Vor 2 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high-flying career with the world's largest air services provider? Come join our team as Apprentice Chef.More about this role: In partnership with Australia's leading apprenticeship management experts, MEGT, we currently have apprenticeship opportunities available for those looking to upskill or reskill as a Chef across our national facilities.What do...

  • Customer Delivery Supervisor

    vor 3 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    Do you want a high-flying career working for the world's largest air services provider?We are seeking a hands-on leader with experience in a similar role to join our airport team in Perth as a Customer Delivery Supervisor on a permanent full-time basis.More about this role:Reporting to the Customer Delivery Manager, this role is responsible for supervising...

  • Chef [ Perth]

    Vor 2 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high flying career with the world's largest air services provider?Come join our Perth Airport team as a Chef in a permanent, full-time position. What does a typical day look like? You will be working in a busy, open plan kitchen preparing and cooking various international hot and cold meals in commercial quantities for our customer airlines.In a...

  • Chef [ Perth]

    vor 26 Minuten

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high flying career with the world's largest air services provider?Come join our Perth Airport team as a Chef in a permanent, full-time position.What does a typical day look like?You will be working in a busy, open plan kitchen preparing and cooking various international hot and cold meals in commercial quantities for our customer airlines.In a...

  • Chef [ Perth]

    vor 1 Woche

    Perth, Österreich Dnata Travel Group Vollzeit

    Want a high flying career with the world's largest air services provider?Come join our Perth Airport team as a Chef in a permanent, full-time position. What does a typical day look like? You will be working in a busy, open plan kitchen preparing and cooking various international hot and cold meals in commercial quantities for our customer airlines.In a...

  • Vehicle Services Coordinator

    vor 2 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    Elevate your career to a higher altitude!Do you have a mechanical trade qualification, proven diagnostic skills and a commitment to customer service excellence?We have an exciting opportunity available in our team for a Vehicle Service Coordinator (Diesel Mechanic) to support our Fleet Management team at Melbourne Airport. What does a typical day look like?...

  • Vehicle Services Coordinator

    vor 2 Monaten

    Perth, Österreich Dnata Travel Group Vollzeit

    Elevate your career to a higher altitude!Do you have a mechanical trade qualification, proven diagnostic skills and a commitment to customer service excellence?We have an exciting opportunity available in our team for a Vehicle Service Coordinator (Diesel Mechanic) to support our Fleet Management team at Melbourne Airport. What does a typical day look like?...

  • Vehicle Services Coordinator

    Vor 2 Tagen

    Perth, Österreich Dnata Travel Group Vollzeit

    Elevate your career to a higher altitude!Do you have a mechanical trade qualification, proven diagnostic skills and a commitment to customer service excellence?We have an exciting opportunity available in our team for a Vehicle Service Coordinator (Diesel Mechanic) to support our Fleet Management team at Melbourne Airport.What does a typical day look...