Customer Service Officer
vor 12 Stunden
Organisation: The Royal Children's Hospital
Occupation: Customer Service/Call Centre
Reference: 12717
Customer Service Officer, Gatehouse Sexual Assault ServiceFriendly and supportive team environmentWork for Australia's leading Children's HospitalAbout the RoleThis is a Permanent Full-Time position at 80 hours per fortnight within the Gatehouse Sexual Assault Service at The Royal Children's Hospital (RCH), Parkville.
You will be responsible for performing a broad range of administrative and customer focused duties, involving a high level of interaction with children, young people and their families and various staff at the RCH. You will be part of a team, responsible for ensuring the efficient and effective operation of Gatehouse reception and appointment booking system including all duties and responsibilities required across these functions. You will provide general administrative support to clinicians, managers and other staff within Gatehouse.
What you'll achieve:Successfully manage Gatehouse reception desk as per local proceduresInteract positively with children, young people, families and RCH staff and clinicians.Ensure the integrity of Gatehouse data records through the specific tasks of inputting, filing and monitoringClassification for this position will range from Managers and Administrators Grade 1, Year 1-5 Classification: AO10-AO12 ($58,442.8-64,610 Base Salary plus superannuation plus salary packaging).
Your skills and experience:Previous telephone reception or call centre experience.Demonstrated experience in using various computer applications and competent in Microsoft Office suite.Previous experience working with databases and health record management and booking systems is desirable.Other requirements:Current National Criminal Record Check, or willing to obtainValid Working with Children CheckCompliance with RCH's "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedureApplication processTo apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly
For more information about this position please contact Fran Hardcastle, Workforce Development Officer, Ph: 0435 260 947 Email: ****** Why work at the RCH?RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability. It is a requirement of your employment that you be fully vaccinated against Covid-19 and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.
Are you ready to join our team?Apply online by clicking on the "Apply" button.
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