Customer Service Agent

vor 3 Wochen

Perth, Österreich Bruntwork Vollzeit

BruntWork | Full time: 35 paid hours per week or more
Work Timezone - Must be a City eg London Perth, WA Work Schedule Fixed Schedule Job Type Full time: 35 paid hours per week or more Date Opened 10/09/2024 Remote Job Industry Other Job DescriptionThis is a remote position.
Role Name: Admin Assistant / Receptionist
Schedule:
Monday to Friday, 7:00 AM to 4:00 PM Client Overview
Join a thriving Australian landscaping and reticulation company at the forefront of outdoor space transformation.
This established business specializes in creating stunning landscapes and maintaining efficient sprinkler systems, ensuring lush, well-maintained properties for their valued customers.
As they expand their operations, they're seeking a dedicated professional to streamline their customer service and appointment scheduling processes.

Job Description
Embark on an exciting remote career as a virtual Admin Assistant / Receptionist for a dynamic Australian landscaping company.
In this pivotal role, you'll be the first point of contact for customers, managing incoming calls and expertly scheduling appointments using cutting-edge online booking systems.
You'll play a crucial part in enhancing customer satisfaction and optimizing the company's daily operations.
This position offers the perfect blend of customer service, administrative skills, and tech-savvy tasks, allowing you to grow professionally while contributing to the success of a booming industry.

Responsibilities
Answer incoming customer calls with a professional and friendly demeanor Efficiently schedule and manage appointments using state-of-the-art online booking systems Maintain accurate and up-to-date customer information in the company database Organize and respond to emails, ensuring timely communication Proactively follow up on missed appointments and handle rescheduling Perform diverse administrative tasks to support smooth business operations Provide knowledgeable assistance for basic customer inquiries about landscaping and sprinkler maintenance services Collaborate with the team to ensure optimal customer experience and operational efficiency Requirements
Exceptional English communication skills, both verbal and written Proven experience with online booking systems or a demonstrated ability to quickly master new software Strong organizational skills with a talent for efficient time management Proficiency in essential computer applications, including email and spreadsheet software A passion for delivering outstanding customer service with a consistently professional attitude Self-motivated with the ability to work independently and juggle multiple tasks effectively Flexibility to adapt to evolving business needs and processes Basic understanding of or interest in landscaping and property maintenance (a plus) Reliable internet connection and a quiet, professional home office setup #J-18808-Ljbffr

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