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Senior Operations Officer
vor 2 Monaten
A bit about us Rabobank is the world's leading specialist in food & agribusiness banking.
One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
Our commitment to our employees & clients is at the heart of everything we do.
About the role Rabobank's Operations Payments & Processing team sits within the Operations area of the COO Domain.
Due to an internal movement the team have an opening for a Senior Payments Officer.
This role is based in Sydney & will work a hybrid mix of the CBD office & at home.
Reporting to the Team Leader, Payments, you will provide outstanding customer service, value & expertise to existing & potential customers & stakeholders & play a crucial role in the team's success.
Top Role Accountabilities: Supervise, set up, & delegate daily workloads, ensuring smooth operations Meet individual performance, behavioural & value-based targets & expectations including productivity, quality & value goals Proactively manage customer relationships to retain & deepen their relationship with the bank Identify & address risks proactively to safeguard our operations Actively participate in team meetings & business initiatives to enhance the overall customer experience Coach & train colleagues on key processes to ensure consistency & excellence across the team Proactively action & complete all administrative tasks within timelines Complete data analysis, review data sets & reconcile accounts as needed Perform quality assurance on colleagues' work & communicate performance metrics & issues to the Team Leader Perform other duties as required To be successful you will have: 5 + years' experience banking operations An understanding of Australian transactional banking processes & procedures A customer service-oriented mindset Excellent attention to detail Strong analytical & problem-solving abilities Sound troubleshooting skills Good written & verbal communication skills Be a proven team player What we're proud to offer you: Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home.
Wellbeing leave.
These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives.
Education Assistance Program.
Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave).
Bonus and Additional Leave.
We realise sometimes 4 weeks Annual Leave isn't enough
At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave.
Extra Insurance.
Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death.
Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance.
Rabo Workplace Giving program.
As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community.
Rabo Workplace Giving program matches employee donations to selected Social Partners.
Rabobank is committed to a culture where diversity & inclusion is valued, respected & encouraged.
We welcome applicants from diverse cultures, faith & sexual orientation.
If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.
Rabobank is not accepting submissions from recruitment agencies for this role.
Applicants must hold valid work rights for this role.
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