Claims And Customer Experience Coordinator
Vor 3 Tagen
Claims and Customer Experience CoordinatorThis is an exciting opportunity to get your foot in the door with Australia's largest generic pharmaceutical company.02nd January, 2025About DBG HealthDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.
With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers.
Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia.
Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians.
Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.About the RoleAs a Claims and Customer Service Coordinator, you will be responsible for delivering outstanding customer service within the company's established performance standards.
This role focuses on building strong customer relationships and ensuring timely resolution of issues related to pricing, distribution, and order fulfilment.
You will monitor and report on customer service activities, ensuring objectives are met, and take proactive action when performance falls short.
Additionally, you will serve as a key backup for the customer service officer and play an integral role in the efficient operation of the customer service team.Key ResponsibilitiesWork closely with Customer Service Officers and Direct Contacts to resolve any issues promptly, focusing on pricing, distribution, and expediting.Prepare and maintain Direct Price Lists in QAD and ensure packing configuration records are accurate and up to date.Process stock credit requests from wholesalers and direct customers, following company policies.Maintain accurate purchase order allocations for direct customers and ensure timely dispatch.Monitor sales orders for wholesalers and direct customers, ensuring delivery and transit times are met.Maintain monthly sales reports for direct customers and ensure proper filing of customer service documentation.Develop and update Standard Operating Procedures (SOPs) for the customer service team and assist in the training of team members.Participate in wholesaler forecasting and planning meetings.Contribute to the preparation of daily and weekly reports on customer service issues and assist in managing customer service escalations.Key Skills and RequirementsMinimum 2 years of experience in a telephone-based customer service role.Proficiency in Microsoft Office, particularly Excel (VLookUp, Pivot Tables).Familiarity with finance and inventory systems, and experience with SAP / QAD or similar software.Strong attention to detail and accuracy, particularly with numerical data.Experience in a customer service or demand management environment.Strong communication skills and the ability to manage multiple tasks efficiently.Benefits & PerksAt DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact.
As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.Competitive salary package and Commission programExclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own and many more.Free membership to 28 by Sam Wood - an online program designed to help Aussies get fit at home and live happier, healthier lives.12 weeks paid parental leaveA values-driven business fostering a supportive and friendly team cultureEnjoy the ability to work autonomously, empowering you to drive your own success.Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.How to ApplyIf you are interested in this opportunity, please click APPLY.DBG Health is committed to fostering a workplace culture that is safe and accessible for all.
We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity.
We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.#J-18808-Ljbffr
-
Claims And Customer Experience Coordinator
Vor 3 Tagen
Melbourne, Österreich Dbg Health VollzeitClaims and Customer Experience CoordinatorThis is an exciting opportunity to get your foot in the door with Australia's largest generic pharmaceutical company.03rd January, 2025Claims and Customer Support CoordinatorDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated...
-
Claims And Customer Experience Coordinator
Vor 3 Tagen
Melbourne, Österreich Dbg Health VollzeitClaims and Customer Experience CoordinatorThis is an exciting opportunity to get your foot in the door with Australia's largest generic pharmaceutical company.02nd January, 2025About DBG HealthDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne.With a team of over 800 dedicated professionals, we are committed...
-
Customer Experience Coordinator
Vor 3 Tagen
Melbourne, Österreich Scentair Technologies, Llc VollzeitScentAir: Creating Enduring Impressions Worldwide! At ScentAir, we leave an indelible mark on billions of customers across the globe every year.As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments.Our mission?To captivate your senses and revolutionize the way you...
-
Claims Assistant
Vor 3 Tagen
Melbourne, Österreich Sedgwick Claims Management Services Ltd VollzeitGlobal Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...
-
Insurance Claims Coordinator
Vor 3 Tagen
Melbourne, Österreich Hostplus VollzeitHow will you make an impact? Are you passionate about making a positive impact on our members' dignified retirement?Make a meaningful difference in our members' retirement journey by spearheading a seamless and empathetic claims process, with a special emphasis on handling death claims with care and compassion.The opportunity: Join our dynamic Insurance...
-
Insurance Claims Coordinator
vor 1 Woche
Melbourne, Österreich Hostplus VollzeitHow will you make an impact?Are you passionate about making a positive impact on our members' dignified retirement?Make a meaningful difference in our members' retirement journey by spearheading a seamless and empathetic claims process, with a special emphasis on handling death claims with care and compassion.The opportunity:Join our dynamic Insurance Claims...
-
Insurance Claims Coordinator
vor 1 Woche
Melbourne, Österreich Hostplus VollzeitHow will you make an impact?Are you passionate about making a positive impact on our members' dignified retirement?Make a meaningful difference in our members' retirement journey by spearheading a seamless and empathetic claims process, with a special emphasis on handling death claims with care and compassion.The opportunity: Join our dynamic Insurance...
-
Customer Claims Specialist
Vor 3 Tagen
Melbourne, Österreich Michael Page Australia VollzeitMelbourne CBD LocationHybrid roleAbout Our Client Our client is a leader in the not-for-profit sector, located in Melbourne's CBD.Operating with year-on-year growth and a commitment to excellence, our client provides a collaborative and unified team with a shared sense of purpose and community.This organisation is known for providing comprehensive support...
-
Liability Claims Consultant
Vor 3 Tagen
Melbourne, Österreich Sedgwick Claims Management Services Ltd VollzeitGlobal Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...
-
Melbourne, Österreich Tideri Jobbörse VollzeitScentAir: Creating Enduring Impressions Worldwide!At ScentAir, we leave an indelible mark on billions of customers across the globe every year.As unrivaled pioneers and innovators in the Scent Marketing industry, we deliver highly effective scent solutions for diverse business environments.Our mission?To captivate your senses and revolutionize the way you...
-
Inbound Customer Experience Consultant
Vor 3 Tagen
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
Wholesale Admin Coordinator
Vor 3 Tagen
Melbourne, Österreich Nick Auditore Represents Pty Ltd VollzeitWith your experience in wholesale coordination, you will provide end-to-end support for the transactional requirements of our CX Team across Wholesale and Digital accounts, ensuring our customers, both internal and external have a seamless experience.Known internally as a Wholesale Customer Experience Coordinator, this role has the option for part-time or...
-
Customer Service And Sales Coordinator
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout Our Client : Complete Tyre Solutions is a leading service provider in the tyre and automotive industry who pride themselves on delivering exceptional customer service and ensuring smooth business operations.They are looking for a dynamic and dedicated Customer Service and Sales Coordinator to join the team.Role Overview : As a Customer Service and...
-
Paper Australia Pty Ltd | Claims Specialist
vor 21 Stunden
Melbourne, Österreich Tideri Jobbörse VollzeitClaims Specialist We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainability!Discover the Opportunity We have an exciting new opportunity available to join the Opal People Safety and Culture team as a Claims...
-
Customer Service Coordinator
Vor 3 Tagen
Melbourne, Österreich Uniting VollzeitNEW role for 2025!Customer Service Coordinator Based in Parramatta CBD - 3 days per week in office and 2 days WFH after initial settling in period. Meaningful Work: Be part of an organisation that makes a real difference in the lives of individuals and communities across NSW and the ACT.Recognition and Impact: Your work will be valued and recognised as a key...
-
Claims Consultant
Vor 6 Tagen
Melbourne, Österreich DFP Recruitment VollzeitJob Title: Claims Consultant Location: Southbank, Melbourne, VICEmployment Type: Full-TimeWorking Hours: Monday - Friday, 8:30 AM - 5:00 PMAbout the Role:We are seeking a dynamic and detail-oriented Claims Consultant to join our Melbourne-based call centre team.In this role, you will be responsible for managing and processing insurance claims efficiently and...
-
Claims Consultant
Vor 3 Tagen
Melbourne, Österreich DFP Recruitment VollzeitJob Title: Claims ConsultantLocation: Southbank, Melbourne, VICEmployment Type: Full-TimeWorking Hours: Monday - Friday, 8:30 AM - 5:00 PMAbout the Role:We are seeking a dynamic and detail-oriented Claims Consultant to join our Melbourne-based call centre team.In this role, you will be responsible for managing and processing insurance claims efficiently and...
-
Claims Specialist
Vor 5 Tagen
Melbourne, Österreich Paper Australia Pty Ltd VollzeitClaims SpecialistWe manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainability!Discover the Opportunity We have an exciting new opportunity available to join the Opal People Safety and Culture team as a Claims...
-
Claims Specialist
Vor 3 Tagen
Melbourne, Österreich Paper Australia Pty Ltd VollzeitClaims SpecialistWe manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainability!Discover the OpportunityWe have an exciting new opportunity available to join the Opal People Safety and Culture team as a Claims...
-
Claims Specialist
Vor 3 Tagen
Melbourne, Österreich Airtree Ventures Pty VollzeitWhat you'll do Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will: Be an advocate for our customers and keep them updated on each step of the process. Manage customer claims to fulfilment and return the customer to their pre-claim position. Communicate with customers via phone and email. Accurately...
