Student Grievance

Job no: 515678Work type: Fixed term - Part-timeCampus: AdelaideCategories: Student Services and Learning support, HEO7(HEO7) $98,343 to $109,989 per annum plus an employer contribution of up to 17% superannuation may apply.Part-time (0.5 FTE) fixed term position until end of 2025.Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience.Working in Student Affairs and under limited direction, the Student Grievance and Conduct Advisor provides an advisory and complaints resolution service to the University community in relation to student complaints and appeals, and supports the management of student misconduct.
In this position you will review and assess reported incidents concerning student behaviour, work with stakeholders to address matters, and support misconduct referrals under the Student Misconduct Rules.
You will provide guidance on University complaint processes, assess student appeals for grounds, negotiate outcomes, and refer students to appropriate University support services.The position also provides advice to Schools and Faculties, requiring a high degree of knowledge and sensitivity in the interpretation of a range of University policies and procedures.
Student Grievance and Conduct Advisors prepare annual and ad hoc reports and make recommendations on identified issues.To be successful you will need:Substantial experience in providing advice and support on organisational policies and procedures.High-level verbal and written communication skills, with experience in preparing reports.Ability to analyse data, determine trends and make recommendations to address identified gaps and risks.Well-developed interpersonal communication skills, with experience in coordinating key stakeholders.Demonstrated experience in responding professionally to complex customer requests and managing conflict.Knowledge of University of Adelaide policies and procedures relating to student matters.This position requires a valid Working with Children Check.Enjoy an outstanding career environmentThe University of Adelaide is a uniquely rewarding workplace.
The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery.
We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.In addition, we offer a wide range of attractive staff benefits.
These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching.
This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.If you have the talent, we'll give you the opportunity.
Together, let's make history.Click on the 'Apply Now' button to be taken through to the online application form.Please ensure you submit a resume and upload a document that includes your responses to all of the selection criteria no more than 750 words for the position as contained in the position description.Applications close 11:55pm 22 January 2025The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.For further informationFor a confidential discussion regarding this position, contact:Michael PhysickManager Student AffairsE: ******'ll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.
If you have any support or access requirements, we encourage you to advise us at time of application.Advertised: 08 Jan 2025 12:00 AMApplications close: 22 Jan 2025 11:55 PM
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