Service Desk Analyst
vor 1 Monat
time left to apply End Date: December 4, 2024 (25 days left to apply)
job requisition id JR139499
Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.
We are committed to providing compassionate and innovative care, enabling hope for those we serve.
We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent's Health Australia.
Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
With a true passion for customer service, you will be committed to providing high quality technical support across all areas of the organisation.
This is a Permanent Full-Time position based out of our Bowen Hills Group Office.
Hybrid work model in this role is encouraged.
Key responsibilities of the role: Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective mannerDiagnose and troubleshoot hardware, software, and network issues, and guide users through resolution stepsLiaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articlesAssist and advise users on appropriate action and educate or coach where necessaryInstall software on user's device remotely and perform any basic administration tasks such as password resets, account creations etc.Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfactionManage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframeCreate and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needsThings that work for us: Tertiary qualification with some experience in Information Technology or qualified by experience in this fieldExcellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detailStrong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshootingDemonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management toolsKnowledge or experience within the healthcare or similar large scale, complex environmentITIL v4 Certification – desirableAbility to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environmentProven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the roleThings that work for you: Ability to visibly see your impact on the business and its serviceCompetitive salary packaging optionsDiscounted private health insuranceEmployee Assistance Program for staff and their familiesAccess to the Fitness Passport (FP)Why become part of St Vincent's Health Australia?
Because there is so much heart here.
Everywhere you go.
You'll see and feel it across St Vincent's.
At St Vincent's we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent's family – better and fairer care, always.
Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit about-us/reconciliation
This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19.
Successful applicants must meet these vaccination requirements.
Interested?
Apply today and please note - we will be progressing applications throughout the advertising period. Closing Date:3 December 2024 11:59pm
Contact Details:Pravallika Jalalpur
Reconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit about-us/reconciliation or get in contact at Code of Conduct:View Code of Conduct
#J-18808-Ljbffr
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...
-
Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitWhat makes Cognizant a unique place to work?The combination of rapid growth and an international and innovative environment!This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated...
-
Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk AnalystRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at...
-
Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
-
Senior Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunity A great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private Hospital As a Senior Service Desk Analyst, you...
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
-
Service Desk Analyst
vor 1 Monat
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra) Estimated start date: Monday, 13 January 2025 Location of work: QLD Working arrangements: It is the AEC's preference that this role be performed from the AEC's Office Length of contract: ASAP until 30 June 2025 Contract extensions: 1x 12 months Security clearance:...
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: QLDWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
-
Service Desk Analyst
vor 4 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: QLDWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
-
It Service Desk Analyst
vor 1 Monat
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 1 Monat
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 1 Monat
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'RourkeLaing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner. The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
Brisbane, Österreich Tideri Jobbörse VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk Analyst Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunity A great work culture and a friendly supportive team!Brisbane based role...
-
Service Desk Manager
vor 3 Wochen
Brisbane, Österreich Steadfast Solutions VollzeitManagement (Information & Communication Technology) Full time Add expected salary to your profile for insights Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment? We are seeking a passionate Service Desk Manager to work on a permanent...
-
Service Desk Manager
vor 2 Monaten
Brisbane, Österreich Steadfast Solutions VollzeitManagement (Information & Communication Technology)Full timeSteadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment? We are seeking a passionate Service Desk Manager to work on a permanent full-time basis.As a pivotal leader, you will bring...
-
Service Desk Manager
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time Add expected salary to your profile for insights Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment?We are seeking a passionate Service Desk Manager to work on a permanent...
-
Service Desk Manager
vor 1 Monat
Brisbane, Österreich Steadfast Solutions VollzeitManagement (Information & Communication Technology) Full time Steadfast Solutions is seeking an experienced Service Desk Manager for a leading provider of IT Support.Are you ready to lead a dynamic team in a fast-paced MSP environment?We are seeking a passionate Service Desk Manager to work on a permanent full-time basis.As a pivotal leader, you will bring...
