Specialist Care Lead, Adelaide
vor 4 Wochen
We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.
We are truly a challenger brand, with challenger spirit.
The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms, including voice and messaging channels.
They must do this in a timely, professional, and caring manner, ensuring the best customer experience every time.
The customers you will assist require a heightened level of expertise and care.
These customers may be facing domestic family abuse, homelessness, incarceration, financial hardship, disability, or a range of other vulnerabilities, and there may be more than one vulnerability presented.
The Specialist Care Lead plays a pivotal role, coordinating the most intricate and high-profile cases from start to finish.
You will support our experts and coaches, identify trends, network effectively, and apply sophisticated negotiation skills to engage with various collaborators.
Your role involves recognizing underlying risks and trends and sharing your expertise to improve team knowledge and performance.
Ready to reimagine your career at Optus? Actively handle and investigate complex complaints received internally or externally in a timely manner to the customers' satisfaction.Liaise with key internal and external stakeholders such as representatives of the TIO, NBN, financial counsellors, and public trustees' office.Develop varying resolutions that meet business and customer needs without compromising the customer experience.Use strong case investigation, influencing, and resolution skills to negotiate with customers to overcome concerns to drive customer satisfaction, retention, and reduce any adverse exposure to Optus whether financial or other.It starts with you Excellent communication skills and ability to understand and articulate issues (written and verbal), with the ability to display an appropriate degree of empathy.Experience in handling complex customer inquiries, and ability to work under pressure and handle competing priorities.Be able to negotiate positive outcomes, be team-oriented, and able to build positive relationships with others.Be confident in handling customers expressing self-harm tendencies, employing de-escalation techniques, and connecting them with professional help.Be available to work Full-time (5 days) between Monday to Saturday, from our Optus Head Office in Adelaide, in North Terrace.The good stuff … Inclusive paid parental leave, up to 14 weeks for the primary caregiver.All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal'.Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University).Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
Curious about our culture?
Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces, or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ****** along with your preferred method of contact and we will be in touch.
#J-18808-Ljbffr
-
Specialist Orthodontist
vor 3 Wochen
Adelaide, Österreich National Dental Care VollzeitNational Dental Care is seeking an enthusiastic and experienced Orthodontist to partner with our practices in and around Adelaide.Whether you would like to work just 1 day a week or 5, the choice is yours!Flexible opportunities with a choice of multiple Adelaide locations available.Locations: North Adelaide, Findon, West Lakes, Mawson Lakes, South Terrace,...
-
Specialist Periodontist
vor 2 Monaten
Adelaide, Österreich National Dental Care VollzeitWe are seeking an enthusiastic and experienced Specialist Periodontist to join our growing Specialist NDC group in Adelaide at our new NDC North Adelaide Village from February 2025.About the Practice Merging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our modern,...
-
Specialist Periodontist
vor 4 Wochen
Adelaide, Österreich National Dental Care Group VollzeitWe are seeking an enthusiastic and experienced Specialist Periodontist to join our growing Specialist NDC group in Adelaide at our new NDC North Adelaide Village from February 2025.About the PracticeMerging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our modern,...
-
Specialist Care Lead, Adelaide
vor 2 Wochen
Adelaide, Österreich Optus VollzeitWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.We are truly a challenger brand, with challenger spirit.The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms,...
-
Specialist Care Lead, Adelaide
Vor 2 Tagen
Adelaide, Österreich Optus VollzeitWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.We are truly a challenger brand, with challenger spirit.The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms,...
-
Personal Care Worker
vor 2 Wochen
Adelaide, Österreich Pure Care Adelaide VollzeitPure Care Adelaide are seeking experienced applicants to undertake personal care work throughout Metropolitan Adelaide.This position requires our team members to assist in undertaking personal care work tasks that include:Assistance with daily support tasksIn-home support provisionAssistance with community and social inclusion tasksCleaning of domestic...
-
Clinical Care Coordinator
Vor 3 Tagen
Adelaide, Österreich Lead Group VollzeitLead Group Healthcare are seeking a Clinical Leader for a beautiful Residential Aged Care Facility located in the beautiful Northern Suburbs of Adelaide.This is a Highly regarded facility that provides a fantastic support system including second Clinical Care Coordinator Clinical Manager Facility Manager , Quality Support, AN-ACC support, Education Support...
-
National Dental Care Group | Specialist Periodontist
vor 3 Wochen
Adelaide, Österreich Tideri Jobbörse VollzeitWe are seeking an enthusiastic and experienced Specialist Periodontist to join our growing Specialist NDC group in Adelaide at our new NDC North Adelaide Village from February 2025.About the PracticeMerging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our modern,...
-
Adelaide, Österreich Healthe Care VollzeitRegistered Nurses, Enrolled Nurses, Home Care Employees | Adelaide SANursing - Aged Care (Healthcare & Medical)Casual/VacationAbout Us:Home Care Nurses Australia, a leader in home care services, specialises in community nursing, disability, and aged care.We provide 24/7 high-quality care to individuals, families, and communities, ensuring a supportive work...
-
Associate Dentist
vor 3 Monaten
Adelaide, Österreich National Dental Care VollzeitWe have an exciting part time opportunity for an experienced Associate Dentist to join our team at National Dental Care available immediately.Days available: Thursdays 8.30am/10am-6.30pm Fridays 8.30am-4pm About the Practice You will be practising out of our quaint 3 chair NDC North Adelaide practice on Ward St initially, which is then going to be moved to a...
-
Sunday Dentist
vor 2 Monaten
Adelaide, Österreich National Dental Care VollzeitWe have a new opportunity for an experienced Sunday Dentist to join our team at National Dental Care's new, purpose built, state-of-the-art facility opening in North Adelaide in the near future.About the Practice Merging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our...
-
Sunday Dentist
vor 2 Wochen
Adelaide, Österreich National Dental Care VollzeitWe have a new opportunity for an experienced Sunday Dentist to join our team at National Dental Care's new, purpose-built, state-of-the-art facility opening in North Adelaide in the near future. About the Practice Merging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our...
-
Sunday Dentist
vor 14 Stunden
Adelaide, Österreich National Dental Care VollzeitWe have a new opportunity for an experienced Sunday Dentist to join our team at National Dental Care's new, purpose-built, state-of-the-art facility opening in North Adelaide in the near future.About the Practice Merging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our...
-
Buscojobs | Specialist Periodontist
Vor 6 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitWe are seeking an enthusiastic and experienced Specialist Periodontist to join our growing Specialist NDC group in Adelaide at our new NDC North Adelaide Village from February 2025.About the Practice Merging our two well-established practices NDC North Adelaide & NDC Nailsworth practices into North Adelaide Village, we are excited to reveal our modern,...
-
Associate Dentist
vor 3 Wochen
Adelaide, Österreich National Dental Care VollzeitWe are seeking an enthusiastic and highly-competent Associate Dentist to join our NDC Adelaide practice network on a full time basis.Practice Locations: NDC North Adelaide NDC North Adelaide Village NDC South Terrace NDC Findon NDC Nailsworth NDC Mawson Lakes NDC West Lakes NDC Salisbury Commercial Road Dental About the Role ? Drawing on your strong...
-
Associate Dentist
vor 2 Wochen
Adelaide, Österreich National Dental Care VollzeitWe are seeking an enthusiastic and highly-competent Associate Dentist to join our NDC Adelaide practice network on a full time basis. Practice Locations: NDC North Adelaide NDC North Adelaide Village NDC South Terrace NDC Findon NDC Nailsworth NDC Mawson Lakes NDC West Lakes NDC Salisbury Commercial Road Dental About the RoleDrawing on your strong experience...
-
Saturday Dentists
vor 3 Wochen
Adelaide, Österreich National Dental Care VollzeitDue to high patient demand, we are seeking experienced Associate Dentists to partner with our well-established Adelaide practices on a Saturday basis.Multiple potential Saturday locations available across our NDC Adelaide network of 7 practices.NDC Salisbury NDC Mawson Lakes NDC North Adelaide NDC South Terrace NDC West Lakes NDC Findon Port Adelaide...
-
Saturday Dentists
vor 14 Stunden
Adelaide, Österreich National Dental Care VollzeitDue to high patient demand, we are seeking experienced Associate Dentists to partner with our well-established Adelaide practices on a Saturday basis.Multiple potential Saturday locations available across our NDC Adelaide network of 7 practices.NDC Salisbury NDC Mawson Lakes NDC North Adelaide NDC South Terrace NDC West Lakes NDC Findon Port Adelaide...
-
Associate Dentist
vor 4 Wochen
Adelaide, Österreich National Dental Care VollzeitWe are seeking an enthusiastic and highly-competent Associate Dentist to join our NDC Adelaide practice network on a full-time basis.About the RoleDrawing on your strong experience across all facets of clinical and general dentistry, your role as Associate Dentist will see you deliver a wide range of clinical services that consistently meet our exceptional...
-
Associate Dentist
vor 2 Wochen
Adelaide, Österreich National Dental Care VollzeitWe are seeking an enthusiastic and highly-competent Associate Dentist to join our NDC Adelaide practice network on a full time basis.About the RoleDrawing on your strong experience across all facets of clinical and general dentistry, your role as Associate Dentist will see you deliver a wide range of clinical services that consistently meet our exceptional...
