Product Support Advisor

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

Liebherr Mining is seeking experienced Product Support Advisors to join our team at customer mine sites at Mt Arthur Coal and Bengalla.

About the Role:
In this role, you'll provide field and technical support to our customers, ensuring their Liebherr excavators operate at peak performance.
You'll be a problem-solver, a skilled technician, and a trusted advisor, collaborating with customers and colleagues to keep their operations running smoothly.

Responsibilities:
Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9250, R9400, R9600, R9800, and R996B).
Assist with major and minor services to site machines.
Manage warranty jobs and support with site claim submissions.
Conduct machine health assessments and generate comprehensive reports.
Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
Promote Liebherr as a solutions provider, exceeding customer expectations.
Ensure clear communication with customers, keeping them informed of all relevant information.
Collaborate effectively with supervisors and tradespeople.
Coach and mentor Liebherr and customer technicians.
About You:
Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent.
Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
Exceptional diagnostic and fault-finding skills.
Excellent communication and interpersonal skills.
Self-motivated with a commitment to quality execution.
A current driver's license.
Additional Qualifications (Highly Regarded):
Additional Low Voltage Training MDG25 certification Working at Heights certification We offer a competitive salary and benefits package, with opportunities for career development in a dynamic and growing industry.

Locations:
This role is based at customer mine sites BHP Coal and Bengalla.

Ready to Join the Team?

If you're a highly skilled technician with a passion for heavy machinery and a dedication to exceptional customer service, we encourage you to apply

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