Customer Support Consultant
vor 1 Monat
Newington, New South Wales 2127, Australia • Full-time
Description Join a Not for Profit who will support you to be successful in your role Full Time - 4 day work week with Hybrid work (2 days WFH) Access to salary packaging benefits - increase your take home pay About Us
Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions.
We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life.
As an organisation we are looking for people who take pride in their work and are committed to excellence.
BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government.
All profits go towards supporting Forward's community programs.
About the Role
Are you passionate about providing exceptional customer service?
Join our Customer Support Team as a Call Centre Agent and make a meaningful impact
In this highly fulfilling role, you will:
Be the first point of contact for customer inquiries via phone and email Offer empathetic support and guidance during phone interactions Utilise First Call Resolution to ensure our customers receive outstanding service This role is a fantastic opportunity to work Full Time with a unique 4-day work week.
Your hours will be either 7:30am-5:30pm or 8:15am-6:15pm, Monday, Tuesday, Wednesday & Friday.
To help you get started, you'll begin with a 1-month training period at our Newington office.
Once you're up to speed, you'll transition to a hybrid work arrangement, working from home for 2 days a week.
About You
We are seeking individuals with a genuine passion for customer service and a love for helping people.
If you're resilient, have a positive attitude, and thrive in a fast-paced environment, we want to hear from you.
Reliability and a strong work ethic are key.
Experience with disability and related health products is a plus, but if you're keen to learn, that's great too
What We're Looking For
We are ready to support the right candidate to excel in this role.
Ideally, you should have:
Genuine and exceptional customer service skills Strong verbal and written communication abilities High attention to detail Proven problem-solving and critical-thinking capabilities Ability to work independently while contributing to team goals Confidence in working across multiple screens and systems Previous experience in a contact centre or the health space is highly desirable Willingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaire Desirable but Not Essential:
Proficiency in Microsoft Suite, Zendesk, and SAP Understanding of the disability sector or experience living with a disability Enjoy the Benefits
Permanent Full Time opportunity for a 4 day work week - have 3 days off every week
Access to salary packaging to receive up to $15,900 of your salary tax-free meaning more take-home pay Additional tax benefits available (up to $2650 meal/entertainment benefit plus Novated Leasing, plus a number of available tax benefits each FBT year) Conveniently located workplace with public transport options or parking in neighbouring streets At the doorstep to a variety of cafes and shops If you're ready to take on this rewarding role and contribute to our team, apply now
Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply.
Successful applicants will be required to consent to a National Police Check, NDIS Worker Screening Check, pre-employment health questionnaire and reference checks.
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