Relationship Manager
vor 4 Wochen
Relationship Manager (Bendigo Area) We're REA
REA Group is one of the great Australian start-up success stories.
From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business specialising in property.
Our people are at the heart of everything we do.
We take care of each other, and we invest in our culture.
At REA, you'll find the space to create and the people to inspire – all driven by a strong desire to make a difference and change the way the world experiences property.
Some of our brands include realestate.com.au, realcommercial.com.au, Flatmates.com.au, Proptrack.com, and Mortgage Choice.
Where the team fits in
The Relationship Manager works in a cross-functional team known as a HIVE which consists of members who manage Specialist Sales, Success, and Support.
To our customers, you are their trusted advisor that facilitates connection with the right team at the right time to help their business thrive.
You feel like you are winning when our customers are happy as you're handing over quality leads to the right people at the right time.
With realestate.com.au being the number one destination for people interested in property in Australia, the group of legends working on our little red house are very passionate about what they do.
Values we live by
Our Values are at the core of how we operate, treat each other and the choices we make.
You'll feel it as soon as you join the REA family; our Values are role modelled by our leaders, lived by our people and felt by our customers, consumers and communities.
We are looking for someone who can:
Re-imagine it Own it Do it with heart Inspire it Do it as a team Keep it real What the role is all about:
Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.
Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
Grow revenue through product upgrades and maintain 100% product retention.
Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
Drive a strategic portfolio and territory plan with Hive team engagement.
Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.
What we're looking for
Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce.
You are curious and a connector.
Can build relationships quickly.
You will know the importance of building relationships fast with internal stakeholders as well as customers.
You will be a team player; no role is more important than the other in the Hive.
Any experience in SaaS is desirable.
Knowledge of property and marketing methods helpful.
Advertising and online experience highly desirable.
Intermediate Microsoft Office skills.
Previous use of CRM systems.
Looks at tricky situations through a solutions-focused lens.
Retain customer base within cancellation and renewals targets.
The REA experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about.
This is a place to learn and grow.
We're committed to your development – both professionally and personally.
We offer:
A hybrid and flexible approach to working.
Flexible parental leave offering for primary and secondary carers.
Programs to support mental, emotional, financial and physical health & wellbeing.
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life.
Performance recognition programs because hard work should never go unnoticed.
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.
If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
If you like the sound of us, then we think you should apply today.
We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant.
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