Linux System Support Analyst
vor 3 Wochen
At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one.
Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.
We empower physicians to get patients the answers they need faster and improve outcomes for everyone.
With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries.
The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.
Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job DescriptionPurposeAs a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.
ResponsibilitiesProvide excellent System Support services:Respond to client problems (phone/tickets) and proactively monitor client's installations;Prioritize your workload based on client's SLA and transfer tickets to the proper department when required;Analyze and troubleshoot the workflow of a complex integration of network devices, workstations, and servers;Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems;Perform database maintenance using SQL statements;Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;All the work is done remotely through secure connections and via phone and remote desktop-sharing.
This role also requires work outside of regular work hours (on-call) with a rotating shift schedule;Stay proactively informed and trained on the following to ensure an excellent level of service and expertise: Back-End Architectures, IntelePACS software, 3rd party integration.QualificationsEmployment Prerequisites? Experience in a customer service or technical support role;? A minimum of 2 years of professional work experience in Linux system and network administration;? Remote troubleshooting (ssh, VPN tunnels);? Basic knowledge of SQL databases (Sybase, MySQL, PostgreSQL);? Microsoft Windows (basic workstation configuration and troubleshooting);? Knowledge of a scripting language (such as Perl, Python or shell) is an asset;? Experience with TCP/IP, network security, IPSec or VPN is an asset.
Desired Competencies? Excellent communication skills (verbal and written, English is mandatory);? Highly motivated and team-oriented;? Client-oriented;? Attention to detail and strong problem-solving skills;? Ability to work under pressure.
Additional InformationAll applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of your application.
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