Client Services Manager
vor 4 Wochen
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking an exceptional Client Services Manager to join our team at Broadridge.
This senior hands-on role is pivotal for managing and ensuring the highest standards of service delivery for our key clients.
The successful candidate will be responsible for managing client relationships, overseeing service reviews, handling incident escalations, and ensuring compliance with service level agreements.
This position works in close partnership with various internal teams, including Global Account Management and Support Service Leads, to maintain and build strong relationships across all functions.
This role is ideal for candidates aspiring to advance their career to senior operations management in a growing business, or those looking to enhance their client-facing experience.
Responsibilities Ensure standards of Client Services meet or exceed expectations for allocated clients.
Act as escalation point for day-to-day issues, escalating to Account Manager or Business Lead appropriately.
Produce Client Service Reporting, coordinate and run Client Service Meetings and case reviews.
Seek new opportunities and follow up on opportunities to drive commercial outcomes.
Deliver all relevant information to Account Management for pricing.
Act as internal sponsor for changes to client production environment.
Manage client priorities and expectations for future releases.
Act as Critical Incident escalation point and assist the client with coordination and communication.
Liaise with additional Broadridge teams when required including: Service Management team Core development team Infrastructure team Account Management Corporate IT and Governance groups
Measure and report agreed client key performance indicators or service level agreements both internally and externally, taking proactive action as required.
Identify, champion and implement process improvements, which may include: Client satisfaction surveys and additional feedback from clients.
Continual reviews of key performance indicators and service level agreements.
Requirements 7-10 years of experience in similar support roles.
Operational experience with Capital Markets/Post Trade Experience, including equities, options, derivatives, securities lending, or prime brokerage.
Strong organizational and planning skills.
Excellent verbal and written communication skills, able to build and maintain strong relationships with clients.
Australian or global equities and markets operations experience.
A skilled negotiator with an ability to influence and ensure conclusive resolution.
Flexible approach to work and used to working in a stressful environment.
Experience with modern application technologies is a benefit.
Critical thinking and problem-solving skills, including the ability to: Make informed decisions.
Assess risk.
Escalate when appropriate.
If you have the ambition to step into a dynamic role that challenges you to leverage and expand upon your client service and management expertise in a growing industry, Broadridge welcomes you.
#J-18808-Ljbffr
-
Regional Client Services Manager
vor 4 Wochen
Sydney, Österreich Transaction Network Services VollzeitAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview Overall Objective: Regional Client Services Managers are responsible for improving customer satisfaction by enhancing quality of support and service across the lifecycle of all TNS...
-
Regional Client Services Manager
vor 4 Wochen
Sydney, Österreich Transaction Network Services VollzeitAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!OverviewOverall Objective: Regional Client Services Managers are responsible for improving customer satisfaction by enhancing quality of support and service across the lifecycle of all TNS...
-
Client Services Manager
Vor 5 Tagen
Sydney, Österreich T E G VollzeitAn exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney. About Ticketek Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia.Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals,...
-
Client Services Manager
vor 4 Wochen
Sydney, Österreich Teg VollzeitAn exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney.About TicketekTicketek has over 40 years' experience ticketing the biggest live events and venues in Australia.Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals,...
-
Client Service Manager
vor 1 Monat
Sydney, Österreich Barings VollzeitThis is a Client Service Manager role with one of the leading companies in AU right now 🔥 -- Barings -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Barings 🧐🧐_Job Summary_ The main purpose of this role is to be responsible for the successful resolution of...
-
Client Services Manager
Vor 5 Tagen
Sydney, Österreich Everi Pty VollzeitAn exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney.About TicketekTicketek has over 40 years' experience ticketing the biggest live events and venues in Australia.Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals,...
-
Client Services Manager
vor 4 Wochen
Sydney, Österreich Everi Pty VollzeitAn exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney. About Ticketek Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia.Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals,...
-
Client Services Manager
vor 4 Wochen
Sydney, Österreich Everi Pty VollzeitAn exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney.About Ticketek Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia.Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals,...
-
Client Services Tax Manager
vor 3 Wochen
Sydney, Österreich Robert Walters Australia VollzeitOur client is a global leader in the financial services industry, committed to helping institutional investors manage risk, respond to challenges, and drive performance and profitability.They are currently seeking a Client Services Tax Manager to join their team in Sydney CBD.This role offers an exciting opportunity to oversee the successful delivery of tax...
-
Senior Client Service Manager
vor 1 Woche
Sydney, Österreich Randstad Australia VollzeitAbout the companyThis highly regarded and well established independent advice firm based in North Sydney has been established for many years and has always put a client centric approach at the heart of their business, allowing them to develop a solid and loyal client base. They are known for providing outstanding holistic financial advice to a wide range of...
-
Client Service Manager, Officer
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitWho we are looking for We are currently looking for an experienced Client Service Manager to join our Client Service Team.Why this role is important to us State Street Global Delivery provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like...
-
Senior Client Service Manager
Vor 2 Tagen
Sydney, Österreich Randstad VollzeitAbout the companyThis highly regarded and well established independent advice firm based in North Sydney has been established for many years and has always put a client centric approach at the heart of their business, allowing them to develop a solid and loyal client base. They are known for providing outstanding holistic financial advice to a wide range of...
-
Senior Client Service Manager
vor 1 Tag
Sydney, Österreich Tideri Jobbörse VollzeitAbout the companyThis highly regarded and well established independent advice firm based in North Sydney has been established for many years and has always put a client centric approach at the heart of their business, allowing them to develop a solid and loyal client base.They are known for providing outstanding holistic financial advice to a wide range of...
-
Senior Client Service Manager
Vor 4 Tagen
Sydney, Österreich Randstad VollzeitAbout the companyThis highly regarded and well established independent advice firm based in North Sydney has been established for many years and has always put a client centric approach at the heart of their business, allowing them to develop a solid and loyal client base.They are known for providing outstanding holistic financial advice to a wide range of...
-
Client Services Manager- Nsw
vor 1 Tag
Sydney, Österreich Dannymetsally VollzeitLocation: SydneyWork Type: Permanent / Full TimeRef No: 905740Why Join danny met sally?Additional Leave Benefits - Including Paid Mental Health DaysAttractive Salary & IncentivesCareer Progression OpportunitiesAbout UsDanny Met Sally is a National Premium Disability Service Provider with a difference. Our organisational purpose is to support every client,...
-
Client Services Manager- Nsw
vor 1 Tag
Sydney, Österreich Dannymetsally VollzeitLocation: SydneyWork Type: Permanent / Full TimeRef No: 905740Why Join danny met sally? Additional Leave Benefits - Including Paid Mental Health DaysAttractive Salary & IncentivesCareer Progression OpportunitiesAbout Us Danny Met Sally is a National Premium Disability Service Provider with a difference.Our organisational purpose is to support every client,...
-
Client Service Manager, Officer
vor 3 Wochen
Sydney, Österreich State Street VollzeitWho we are looking forWe are currently looking for an experienced Client Service Manager to join our Client Service Team.Why this role is important to usState Street Global Delivery provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like...
-
Client Service Manager
vor 3 Wochen
Sydney, Österreich Charterhouse Australia VollzeitClient Service ManagerPermanent, Full Time position Location: Maroubra, Sydney NSWSalary: up to $80,000 + super (negotiable for right candidate)Team: close knit and supportive teamJob Overview:Our client is seeking a highly motivated and experienced Client Service Manager to join their financial planning division at their Maroubra location.This is an...
-
Client Services Manager- Nsw
vor 12 Stunden
Sydney, Österreich Tideri Jobbörse VollzeitLocation: Sydney Work Type: Permanent / Full Time Ref No: 905740 Why Join danny met sally?Additional Leave Benefits - Including Paid Mental Health Days Attractive Salary & Incentives Career Progression Opportunities About Us Danny Met Sally is a National Premium Disability Service Provider with a difference.Our organisational purpose is to support every...
-
Client Service, Avp
vor 4 Wochen
Sydney, Österreich State Street VollzeitWho we are looking for The Client Service Manager role is a high visibility client-facing role managing complex business queries.The role requires a proficient communicator with Financial sector experience to function as a cross-client subject matter expert, with extensive interaction across all internal support functions including Custody Fund...
