Business Analyst
vor 1 Monat
Who is Catch? Catch.com.au has been bringing low prices to everyday Aussies on the brands they know and love since we started shaking up online retail in 2006.
We are Australian owned and operated and have deep expertise on Australian consumer online shopping behaviour.
Catch.com.au is part of the Wesfarmers Group, placing us in good company alongside Australia's top retailers, Kmart, Target, Bunnings, Officeworks and API.
Our vision is to be Australia's most loved online destination for families.
There's still a lot of work ahead of us, so we're always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.
Catch's vision is to be the trusted place where Australians start their shopping journey.
The Business Analyst (Customer Service) assists the Continuous Improvement Manager to deliver exceptional levels of customer service in a timely and professional manner to support the NPS, returns and ongoing customer improvement initiatives.
What you'll be doing What does a normal day in the life of a Business Analyst (Customer Service) look like?
Well, no two days are alike at Catch, but you could probably expect your day to include some of the following things:
Interact with customers as required to support customer service continuous improvement.Manage project-related customer interactions and resolve escalated customer cases and calls ensuring concerns are addressed.Support the overall customer service KPIs.Develop an in-depth understanding of the end-to-end customer experience processes.Use data and analytics to improve the customer service experience and drive the delivery of initiatives.Assist with projects within the customer and supply chain portfolio.Review customer business operations and assess evolving business ideas.Liaise between groups and departments.Communicate recommendations for improving business operations.Analyse business processes and data to develop insights into problems and opportunities.Draft reports and propose solutions.Evaluate business systems and processes to identify potential areas of improvement.The skills you'll have Tertiary qualification in a relevant discipline.2+ years' experience working with ecommerce, retail, marketplace or supply chain businesses.Experience in customer service or analytics.A thorough understanding of customer service and/or business analytics.Knowledge of agile processes.Strong presentation and demonstrated stakeholder management and communication skills.A high-level understanding of process and conflict resolution.Proficiency in Microsoft PowerPoint, Word and Excel.Human-focused, building relationships within the team and the business.Curious, understanding stakeholder needs and digging deep to go beyond their initial requests.Proactive, solving problems ahead of time and finding who to engage in a sometimes ambiguous environment.Detail-oriented, ensuring clarity in requirements and outcomes.Why join the Catch team? There's never been a more exciting time to join the Catch Team
It's a fun, challenging and uniquely different place to work, and on top of that we offer a range of benefits including:
Flexibility that works for you, allowing our teams to navigate work life and home life on their terms.Extended Parental Leave - 16 weeks for Primary Carers.Convenient Melbourne office location, just across from Southern Cross Station.Modern and open office space with ample onsite kitchen facilities, breakout areas and access to lite breakfast (toast, cereal, fruit).End of trip facilities with amenities like hair dryers and towel service as well as bike storage.Paid volunteer leave to enable our team members to give back to our communities.Subscription to our OnePass loyalty program for free delivery as you shop on Catch.A 5% discount when you shop at Kmart, Target, Bunnings and Officeworks.At Catch, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.
#J-18808-Ljbffr
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Melbourne Business School VollzeitOpportunities at Melbourne Business SchoolEither Part-time or Full-time permanent positionAttractive salary packageConvenient City-edge Carlton location with hybrid work on offerAbout UsAt Melbourne Business School (MBS), our purpose is to unleash ideas and prepare leaders for a sustainable future. Our vision is to be among the top-ranked providers of...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Melbourne Business School VollzeitOpportunities at Melbourne Business SchoolEither Part-time or Full-time permanent positionAttractive salary packageConvenient City-edge Carlton location with hybrid work on offerAbout Us At Melbourne Business School (MBS), our purpose is to unleash ideas and prepare leaders for a sustainable future.Our vision is to be among the top-ranked providers of...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Melbourne Business School VollzeitEither Part-time or Full-time permanent position Attractive salary package Convenient City-edge Carlton location with hybrid work on offer About Us At Melbourne Business School (MBS), our purpose is to unleash ideas and prepare leaders for a sustainable future.Our vision is to be among the top-ranked providers of business education within the Asia-Pacific...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Melbourne Business School VollzeitEither Part-time or Full-time permanent positionAttractive salary packageConvenient City-edge Carlton location with hybrid work on offerAbout UsAt Melbourne Business School (MBS), our purpose is to unleash ideas and prepare leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific...
-
Business & Change Analyst
Vor 5 Tagen
Melbourne, Österreich CAPSTONE RECRUITMENT ASIA PACIFIC VollzeitBusiness & Change Analyst The Business & Change Analyst will support the successful delivery of strategic projects by bridging the gap between business needs and change management initiatives. In this role, you will analyse business processes, assess change impacts, and implement strategies to optimise business performance.This position is crucial for...
-
Business & Change Analyst
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitBusiness & Change Analyst The Business & Change Analyst will support the successful delivery of strategic projects by bridging the gap between business needs and change management initiatives.In this role, you will analyse business processes, assess change impacts, and implement strategies to optimise business performance.This position is crucial for...
-
Business & Change Analyst
Vor 4 Tagen
Melbourne, Österreich AUCA VollzeitBusiness & Change AnalystThe Business & Change Analyst will support the successful delivery of strategic projects by bridging the gap between business needs and change management initiatives. In this role, you will analyse business processes, assess change impacts, and implement strategies to optimise business performance.This position is crucial for...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Programmed VollzeitBe part of an established brand with real career progression opportunitiesBe part of a company on a digital journeyWho we areProgrammed is a leading provider of staffing, maintenance and facilities management services across a range of industries.Working with us means you will become part of the Programmed family: a company that encourages career...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Programmed VollzeitBe part of an established brand with real career progression opportunitiesBe part of a company on a digital journeyWho we areProgrammed is a leading provider of staffing, maintenance and facilities management services across a range of industries.Working with us means you will become part of the Programmed family: a company that encourages career...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Programmed VollzeitBe part of an established brand with real career progression opportunitiesBe part of a company on a digital journey Who we are Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries.Working with us means you will become part of the Programmed family: a company that encourages career...
-
Business & Change Analyst
vor 1 Woche
Melbourne, Österreich CAPSTONE RECRUITMENT ASIA PACIFIC VollzeitBusiness & Change Analyst The Business & Change Analyst will support the successful delivery of strategic projects by bridging the gap between business needs and change management initiatives.In this role, you will analyse business processes, assess change impacts, and implement strategies to optimise business performance.This position is crucial for...
-
Business Analyst
vor 3 Wochen
Melbourne, Österreich Robert Walters Australia VollzeitOur client is in the process of expanding their Business Analysis capability to deliver a significant Application and Risk and Compliance transformation.They are seeking a knowledgeable and dependable Business Analyst to join their team.Your role will be pivotal in requirements gathering, data migration, and stakeholder engagement.This is an exciting...
-
Business Analyst
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitGreat team environment Be part of an established brand with real career progression opportunities Be part of a company on a digital journey 12-months contract Who we are Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries.Working with us means you will become part of the Programmed family:...
-
Business Intelligence Analyst
vor 3 Wochen
Melbourne, Österreich Study Select VollzeitHow to Become a Business Intelligence Analyst in Australia: careers in AnalyticsDefinition of a Business Intelligence AnalystThe role of a Business Intelligence Analyst is pivotal in today's data-driven landscape, where organisations rely heavily on data to inform strategic decisions.These professionals are tasked with transforming raw data into actionable...
-
Business Analysts – Business
vor 1 Monat
Melbourne, Österreich Kirra Services VollzeitAustralian Citizen.Able to obtain and Baseline clearance.Location Preference for Canberra/Melbourne/SydneyAlternative considerations – Brisbane and AdelaideWe would also consider fully remote arrangements for the right candidate outside of these above locations.Key Responsibilities Resources with specialized skills/knowledge to support delivery of projects...
-
Business Analyst
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitGreat team environment Be part of an established brand with real career progression opportunitiesBe part of a company on a digital journey 12-months contract Who we areProgrammed is a leading provider of staffing, maintenance and facilities management services across a range of industries. Working with us means you will become part of the Programmed family:...
-
Business Analyst
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitOur client is a large government organisation who are currently on the hunt for a Business Analyst to join them on a long term contract, based in Brisbane CBD.There is flexible WFH on offer (2 days a week on average).The contract is initially for 12 months however there will be extensions on offer.The Role: We currently have multiple opportunities for...
-
Business Analyst
vor 4 Wochen
Melbourne, Österreich Programmed VollzeitGreat team environment Be part of an established brand with real career progression opportunities Be part of a company on a digital journey 12-months contract Who we are Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries. Working with us means you will become part of the...
-
Business Process Analyst
vor 3 Wochen
Melbourne, Österreich Clearcompany VollzeitBusiness Process Analyst Our client in the energy sector is looking for a Business Process Analyst / Modeller to work closely with an Architecture team, Business Improvement Team, and non-technical Business stakeholders.We are looking for an experienced analyst to assist in documenting business processes across multiple departments using Business Process...
-
Business Analyst
vor 1 Woche
Melbourne, Österreich Milwaukee Electric Tool Corporation VollzeitTechtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...
