Incident And Problem Manager

vor 1 Monat

Perth, Österreich Tideri Jobbörse Vollzeit

Other (Information & Communication Technology) Full time Opportunity for an Incident & Problem Manager to join a market leading, Australian organisation, in a crucial role.
You will lead, implement and improve IT Service Management processes, including incident, major incident, and Problem Management processes.
About the role: Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.
Investigate escalated, non-routine, and high-impact incidents in collaboration with service owners to drive effective resolution.
Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.
Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.
Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.
Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.
Drive problem management activities to successful completion, ensuring root causes are identified and addressed.
About you: Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.
Strong written and verbal communication skills, particularly in high-pressure situations.
Experience presenting to senior executives.
Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.
Deep understanding of Service Now and its application in incident, major incident, and problem management processes.
Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.
ITIL certification preferred.
Why this role?
Great career growth opportunities.
In-house discounts.
Wellness and Health discounts.
Flexibility to support work-life balance.
Apply now
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