Sales & Service Consultant - Inbound / Outbound
vor 4 Wochen
Sales & Service Consultant - Inbound / OutboundKick off 2025 with our contact centre team06th December, 2024Monday – Thursday 10.00am – 6.00 pm, Friday 9-5pmConvenient Belmont location with plenty of parking6 Month fixed term contract$31.90 per hour + Super + Salary Packaging + incentives7th January start dateAt MSWA, our purpose is clear: to empower Western Australians with neurological conditions to live their best lives. MSWA lotteries and raffles have been a part of Western Australian life for over 30 years. Every ticket purchased from MSWA lotteries and raffles helps Western Australians living with a neurological condition.We are excited to kick off 2025 with brand new lottery campaigns and are looking for enthusiastic Fundraising/Sales Consultants to join our dynamic contact centre team.What You'll Do:Answer incoming calls, emails, and other communication channels, providing timely and accurate information.Address customer enquiries, concerns, or complaints, resolving issues to ensure customer satisfaction.Make outbound calls to prospective and existing supporters to promote and sell MSWA's lottery products, ask for donations, encourage event participation, and promote other related products.Achieve or exceed individual sales targets set by the Sales and Service Operations Manager.Use persuasive sales techniques to engage supporters and encourage ticket purchases and donations.Identify and troubleshoot customer problems, providing solutions or escalating to appropriate personnel when necessary.Collaborate with other departments to resolve complex issues or gather additional information.Maintain detailed records of supporter and client interactions and transactions using CRM systems or other tracking tools.Follow up with supporters and clients to ensure their issues have been resolved and to gather feedback on their experience.Work closely with team members and other departments to ensure consistent customer service.Participate in team meetings and training sessions to stay updated on products, services, and organisation policies.Ensure compliance with relevant regulations and industry standards in all operational activities.Identify and mitigate operational risks to safeguard the organisation.Maintain accurate records and ensure data integrity.Undertake other activities broadly in line with the above responsibilities as directed.A bit about you…. You love talking to people and are passionate about our purpose ideally from a similar environment either contact centre or a fast-paced face to face sales role. You will need to be highly computer literate with a knack for picking up new systems. Experience within fundraising or lottery ticket sales will give you the edge You will also need NDIS clearance or be willing to obtain one.And the benefits?As a not-for-profit organisation, we offer generous salary packaging options—currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day. Above all, you'll be part of MSWA's purpose to empower Western Australians living with neurological conditions to live their best lives.Sound Good? Here's What Happens Next:We know your CV doesn't tell the whole story. That's why we've partnered with VERVO to create a skills assessment, so you can show us what you're capable of Once you apply, you will be asked to complete the assessment and if you hit the mark, you will be asked to attend an interview in person. We aim to complete this before we go on break so be quick and get your application in asapApplications close 16th December.
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