Casual Night Manager
vor 2 Monaten
Join Alex Hotel in Northbridge, Perth, just minutes from the city centre.
Share our passion for great food, unique wines, and warm hospitality.
Our cosy, sustainable rooms and vibrant communal spaces await.
Be part of our team and create memorable experiences for inquisitive travellers.
About the role We are looking for our next Night Management star
The Night Manager is responsible for providing excellent guest service and ensuring the accuracy of financial and accounting records during the overnight shift.
This role combines customer service with accounting duties, ensuring that all guest transactions are processed correctly and that the hotel's financial records are balanced.
The Night Manager also prepares reports for management, handles guest inquiries, and ensures the safety and security of the hotel during the night.
This role is on a casual basis, working from 11pm - 7am on Sunday and Monday (flexibility required).
Key Responsibilities: Guest Services:Check-in and check-out guests efficiently, ensuring a smooth and welcoming experience.Address and resolve guest inquiries, requests, and complaints in a professional manner.Provide information about hotel services, amenities, and local attractions.Accounting and Financial Duties:Perform end-of-day procedures, including the reconciliation of all revenue and expenses.Audit and balance daily financial transactions, including cash, credit card transactions, and other payment methods.Prepare and distribute daily financial reports to management.Night Operations:Ensure the safety and security of the hotel and its guests by monitoring security systems, performing regular site inspections, and responding to emergencies.Complete nightly housekeeping duties, including maintaining the cleanliness of the front desk and lobby area.Assist with any late-night guest needs, late check-ins, wake-up calls, or special requests.Administrative Tasks:Maintain accurate records of guest accounts, room charges, and payment methods.Assist with the preparation of the next day's reservations and guest arrival list.Communicate any guest issues or maintenance needs to the appropriate departments.Skills & Experience: A passion for the hospitality industry.Excellent verbal and written communication skills.Previous experience in hotel front desk operations, accounting, or a similar role is preferred.Strong attention to detail, excellent customer service skills, and proficiency in hotel management software (e.g., Opera).Ability to work independently with minimal supervision, handle stressful situations calmly, and multitask effectively.Must be available to work overnight shifts, including weekends and some public holidays.Must hold current RSA and Approved Manager red card or be willing to obtain.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.
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