Manager, Support Engineering
Vor 6 Tagen
SUMMARY As Solutions Support Manager in ANZ, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.
Our customer facing engineers resolve complex technical issues ranging from platform connectivity across customer cloud infrastructure, to multi-dimensional correlational querying of actionable context created and stored in the graph, to lightweight agents deployed on Linux hosts and in Kubernetes clusters to provide real-time visibility and monitoring.
You will develop a team of subject matter experts and help enable them to manage and solve complex technical escalations, answer and document questions from the field, create tools and automations to help scale our support offering, and work closely with our Product Management and Engineering teams to ensure an excellent customer experience with new and existing products and features.
WHAT YOU'LL DO Manage, develop, coach and mentor a team of Solutions Support Engineers, who are responsible for resolving complex technical issues and providing a "WOW" technical customer support experience within the Wiz product Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Guide the team through technical training and additional learning and development needs. Ensure successful training and onboarding of new hires.Drive projects or initiatives to improve team productivity, process or procedure Participate in incident and escalation retrospectives and reduce the number of escalations over time. Provide escalation insights, trends, drivers, and statistics to support leadership.Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Design and implement solutions that scale the support offering through automations Coordinate with Technical Account Managers to address any technical issues impacting a customer's success Participate in on-call rotation for after-hours, holiday, weekend support coverage Achieve team goals for technical articles or knowledge base including both internal and customer-facing to ensure a better customer support experience Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of Wiz customers.WHAT YOU'LL BRING Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications 5+ years of experience in managing support engineering teams in high-paced operations environment for a highly technical suite of products7+ years of hands-on, technical experience in customer support, technical support, system administration, software development, devops, or site reliability A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP) Experience in reading or debugging code in one language. Examples would include: Java, Python, Shell, JavaScript, Rust, Go. Proficiency with command-line tools and Linux operating system environments Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage Familiar with security frameworks or tools Excellent organizational and project management skills Fast learner, natural curiosity, and love of technologyCurrently based in Sydney, AustraliaNICE TO HAVE Familiar with REST API's or GraphQL Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) Understanding of graph, relational, and non-relational databases Experience managing a highly technical escalations tier
#J-18808-Ljbffr
-
Engineering Maintenance Manager
vor 2 Monaten
Sydney, Österreich Engineering Personnel VollzeitEngineering Manager Position A prestigious Australian company is currently seeking a highly skilled and experienced Engineering Manager to lead their engineering department.In this critical leadership position, you will play a key role in maintaining plant and equipment efficiency, ensuring operational productivity, and driving continuous improvement efforts...
-
Project Manager
vor 4 Wochen
Sydney, Österreich Cherrie Civil Engineering VollzeitProject Manager (Civil Engineering)Location: SydneyCompany: Cherrie Civil EngineeringAbout Us:Cherrie Civil Engineering is a growing civil construction company with experienced management and a great team culture. Our people are our greatest asset, and everyone has an opportunity to thrive in an equal opportunity environment. We are collectively driven to...
-
Engineering Support Analyst
vor 4 Wochen
Sydney, Österreich This Is An It Support Group VollzeitAbout KindredKindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful...
-
Manager, Support Engineering
Vor 5 Tagen
Sydney, Österreich Wiz VollzeitSUMMARY As Solutions Support Manager in ANZ, you will be a part of a global team responsible for providing outstanding technical support experience.In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.Our customer facing engineers resolve complex technical issues...
-
Manager, Support Engineering
Vor 7 Tagen
Sydney, Österreich Wiz VollzeitRemote - Australia | Support EngineeringCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud.As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses.Trusted by security teams all over the world, we have a proven track...
-
Manager, Support Engineering
Vor 7 Tagen
Sydney, Österreich Wiz VollzeitRemote - Australia | Support EngineeringCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud.As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses.Trusted by security teams all over the world, we have a proven track...
-
Operations Manager
Vor 7 Tagen
Sydney, Österreich Amazon VollzeitDESCRIPTIONAmazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations, and technology; someone who wants to work with and learn one of the fastest growing cloud platforms in the world and deliver extraordinary customer experience.AWS Support Engineering provides global technical support to...
-
Operations Manager
vor 2 Monaten
Sydney, Österreich Amazon VollzeitOperations Manager (Ops), Support EngineeringJob ID: 2827512 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations and technology; someone who wants to work with and learn one of the fastest growing cloud platforms in the world and deliver...
-
Wiz | Manager, Support Engineering
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSUMMARY As Solutions Support Manager in ANZ, you will be a part of a global team responsible for providing outstanding technical support experience.In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.Our customer facing engineers resolve complex technical issues...
-
Manager, Sales Engineering
vor 2 Wochen
Sydney, Österreich This Is An It Support Group VollzeitDatadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team.You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical...
-
Wiz | Manager, Support Engineering
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitRemote - Australia | Support Engineering Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud.As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses.Trusted by security teams all over the world, we have a proven track...
-
Operations Manager
vor 2 Monaten
Sydney, Österreich Amazon VollzeitOperations Manager (Ops), Support EngineeringAmazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations, and technology; someone who wants to work with and learn one of the fastest growing cloud platforms in the world and deliver extraordinary customer experience.AWS Support Engineering...
-
Engineering Manager
vor 3 Monaten
Sydney, Österreich Aircon Engineering Inc VollzeitVow is a food company – a very different one.We create real meat products from animal cells, bringing together cutting edge innovations in science, engineering, culinary and design.We're on a mission to feed billions with food that's good for your taste buds and your planet.Want to join us? We're on the search!!! The Role + Your Experience + What you'll do...
-
Operations Manager
vor 2 Wochen
Sydney, Österreich Amazon Web Services (AWS) VollzeitThis is a Operations Manager (Ops), Support Engineering role with one of the leading companies in AU right now 🔥 -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon Web Services (AWS) 🧐🧐## DESCRIPTION Amazon Web Services (AWS)...
-
Engineering Manager
vor 2 Wochen
Sydney, Österreich Infosys Singapore & Australia VollzeitInfosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them...
-
Engineering Manager
vor 1 Monat
Sydney, Österreich TradeConnex PTY LTD VollzeitThe Opportunity Our client, a leader in the renewable energy sector, is seeking an Engineering Manager to oversee and drive key projects. Based in Sydney, this is a full-time, permanent role offering a competitive salary plus a car allowance.You'll be instrumental in managing engineering operations, supporting business growth, and ensuring the successful...
-
Engineering Manager
vor 2 Wochen
Sydney, Österreich Infosys Singapore & Australia VollzeitInfosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...
-
Operations Manager
Vor 3 Tagen
Sydney, Österreich Amazon VollzeitOperations Manager (Ops), Support EngineeringJob ID: 2827512 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations and technology; Someone who wants work with and learn one of the fastest growing cloud platforms in the world and deliver...
-
Engineering Support Analyst
vor 4 Wochen
Sydney, Österreich Kindred Group Plc VollzeitThe roleWe are looking for an Engineering Support Analyst to support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability.Our purpose is to transform gambling by being a trusted source of...
-
Engineering Support Analyst
vor 4 Wochen
Sydney, Österreich Kindred Group Plc VollzeitThe roleWe are looking for an Engineering Support Analyst to support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability.Our purpose is to transform gambling by being a trusted source of...
