Patient Navigator

Alfred Health is a leader in health care delivery, improvement, research, and education.
We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Position Details:* Permanent position* Full Time at 76 hours per FN* HS2 classification* Location: The Alfred* Great staff benefits
The DepartmentThe Alfred Cancer Program is responsible for the overall delivery of a comprehensive cancer service which involves a number of clinical areas and units including; Medical Oncology, Clinical Haematology, Bone Marrow Transplant, Apheresis, State-wide Haemophilia Service, Radiation Oncology, Clinical Trials, Palliative Care, and the Victorian Melanoma Service.
The Alfred Health Clinical Haematology service offers a multidisciplinary setting for the diagnosis, treatment, and follow-up of the entire range of haematological diseases.
The RoleAlfred Cancer is seeking Administrative Patient Navigators who are an integral part of the haematology multi-disciplinary team, playing an important role in providing the first line response to incoming calls from patients, carers, and referrers in the community.
They are experts in supporting patient flow through the cancer care system and in facilitating timely patient access.
Patient Navigators provide administrative support for multidisciplinary team meetings as well as ensuring patient appointments are scheduled and billed appropriately.
This role is a direct support to both Clinical Nurse Consultants and Nurse Practitioners working within Haematology.
Skills/ExperiencePersonable, customer-focused approach, and commitment to high-quality servicePrevious health service administration experience including Health IT systems i.e.
EMR, iPMExcellent communication skills with an ability to interact and deal with a large professional teamDemonstrated high level time management and interpersonal skillsMotivated and enthusiastic with a positive attitude toward work and colleaguesProficient in Microsoft Office Word for Windows, Excel, Outlook, and PowerPointSound administrative and organisational skills as well as experience in handling day-to-day accounts and reportingFlexibility to attend to a variety of administrative dutiesUnderstanding of confidentiality and privacy legislationDemonstrated ability to plan workflows, prioritise, and delegate in order to meet deadlinesUnderstanding of VINAH data collectionFor further inquiries regarding the role contact: Ellen Heywood (Ambulatory Cancer Services Manager) or
Applications close at 11pm Wednesday, 11th of December 2024.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.
Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
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