Senior Claims Service Consultant | Brisbane, Au
vor 10 Stunden
SENIOR CLAIMS SERVICE CONSULTANT | CUSTOMER & OPERATIONS | AUSTRALIA-WIDE
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
We are looking for an experienced and dynamic Senior Claims Service Consultant to join our CAT Team, where you will support the management of large-loss claims and provide expert guidance to ensure exceptional service for our clients.
About the roleManage and oversee complex CAT (catastrophic) large-loss claims from initiation to resolution, ensuring timely and accurate processing.Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity.Manage a portfolio of claims from validation to finalisation within PCA authority levels and ensure that client is kept informed as per communication requirements.Manage complaints relevant to your claim portfolio within current legislation and Allianz processes.Review claims and authorise payments for other team members within allocated authority, ensuring adherence to AAL standards to minimise leakage and increased cost of claim.Collaborate with internal teams and external stakeholders, including adjusters, contractors, and dispute teams, to ensure smooth claims finalisation.
About You
Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).Experience in handling highly complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.Excellent communication and interpersonal skills, able to build strong relationships with clients, stakeholders, and team members.Analytical mindset with the ability to assess risk, identify issues, and develop effective solutions to resolve claims.Detail-oriented, organized, and capable of managing multiple claims simultaneously while maintaining high standards of service.
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every dayFlexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
About Our Culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustment and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers#J-18808-Ljbffr
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