This Is An It Support Group | Customer Experience Manager
vor 20 Stunden
Are you wanting to work for an organisation that values their people, invests in communities, and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
O'Brien Glass has an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Rosebery AutoGlass Service Centre as a Customer Experience Leader
Ideally, we are looking for someone who is career-driven, with motor vehicle industry experience highly regarded
Hours: 38hrs per week Days: Monday - Friday Must be able to work some Saturdays if and when required (Overtime applicable) Salary will be paid monthly The Role:
Our Rosebery AutoGlass Service Center is seeking a highly-motivated, enthusiastic, and passionate Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
Key duties and responsibilities include:
Lead customer service and support the day-to-day running of the Service Centre Provide first-class service to all customers using your amazing people and communication skills Keep customers appraised of delivery lead-time Undertake repair inspections, converting repairs to sales where appropriate Raise Job Authorities and invoices by utilising the Service Centre computer system In conjunction, we are needing someone with:
A true passion for delivering customer service excellence Motor vehicle industry experience is highly regarded
Experience in managing/leading teams in a busy environment Confident, engaging approach and a natural ability to communicate Resilience and the ability to work in a complex and changing environment Outstanding verbal and written communication skills Excellent self-organisation and time management skills Related industry experience (automotive industry experience highly desirable but not required) Demonstrated strong leadership and coaching experience Highly developed stakeholder engagement, influencing, and presenting skills Strong IT skills, in particular MS Office.
The Perks:
O'Brien is committed to giving you fantastic benefits, a platform for development, and working with you to grow your career.
To support this, we offer:
Ongoing incentive programs and recognition Ongoing learning and development opportunities Supportive team members and management Uniform provided If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply Now
At O'Brien , we put our customers at the heart of everything that we do, serving more than 360,000 customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron , a worldwide leader in vehicle glass repair, replacement, and recalibration services, operating in 40 countries across 6 continents.
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