Centre Manager
Vor 5 Tagen
Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles.
They are accredited by 9 OEM brands: Lamborghini, Porsche, Audi, VW, Jaguar / Land Rover, Bentley, Skoda, and Nissan GTR.
Everyone in the 19-strong team is clear on their role, fully trained, and supported by the rest of the team to provide excellent results for customers.
The team is also backed by state-of-the-art technology, including Rupes dust extraction systems, new GYS and OEM Spot and MIG welders, GYS Steel and Aluminium Dent Removal systems, and PDR and Glue Pull systems.
The site is close to Brisbane CBD and easy to reach by car or public transport: 600-700 m from Albion Train Station, Abbotsford Road and the M7.
The OpportunityWe have an exciting opportunity for an experienced Centre Manager to join our team and have full responsibility and be accountable for your site.
To control all the activities within the Site ensuring that all work is undertaken in a timely and correct manner thereby ensuring quality repairs and customer care/satisfaction and to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for all staff.
Permanent position.
Monday to Friday, 40 hours per week.
ResponsibilitiesWork Health and SafetyEnsure that the site remains safe by maintaining the WHS management systemMake sure all WHS and Environment policies and procedures are followedImmediately reporting and recording any safety incidents or near misses and actioning requiredEnsure that all visitors and employees are site inductedEnsure all environment policies and procedures are followedCustomer Service and Stakeholder ManagementEnsure exceptional customer service is provided to all clients and work providers through prompt, professional and friendly interactionsInformation provided is accurate and timely and recorded in the Quoting/Management systemMonitor scores and feedback from Net Promoter and action feedback as required.
Resolve all customer complaints by following the AMA & OEM complaint processUpon collection, ensure clients are walked through the repairs and they are telephoned one to three days later to confirm satisfactionEnsure the day-to-day relationship with all work providers is upheld and protected through regular, timely communication and ensure any foreseeable risks that may hinder the relationship are immediately communicated to the Operations DirectorQuality, Quotes, Parts and Vehicle ManagementEnsure vehicles are repaired to their pre-accident condition following OEM repair procedures and that employees are signing the QA Sheet to confirm they have checked their work, and it meets AMA & OEM standardsEnsure final QA Inspection is carried out to ensure vehicle meets AMA, OEM and client expectations, and that appropriate paperwork is completed and saved for future reference.Resolve any quality or safety concernsEnsure comprehensive and accurate quotes are carried out as required (onsite/offsite/online) and are entered into Quoting/Management system with images in a timely mannerEnsure quotes are adjusted to reflect authority from the work provider/client and authorisation to proceed is obtained prior to commencing work on any vehicleEnsure upon vehicle's arrival appropriate vehicle arrival inspection is carried out and uploaded into Quoting/Management system with images for future referenceUpon completion of repairs ensure Quoting/Management System is updated to reflect completion and departureEnsure parts and sublet items are procured to ensure profitability and minimise delays in cycle timesProduction Workshop ManagementOversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition in accordance with AMA, OEM and Work Provider quality expectationsEnsure production meetings are held twice a day to discuss vehicle progress and expected completionProactively manage the incoming/outgoing of vehicles to maximise capacity of workshopEnsure vehicles are repaired as per the Job Sheet, Repair Method and SOP with due care and attention demonstrated towards the vehicle whilst in AMA's careFrequently walk through workshop and review housekeeping.
Ensure the grounds, parking bays, gardens and toilets are cleaned on a weekly basis and the workshop, office, clearway, parts bay, lunchroom areas and any oil/coolant spills on a daily basisEnsure all company tools and equipment are handled with due care and attention ensuring they remain safe, clean and in a workable conditionP&L, Reporting and AdministrationEnsure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reportsEnsure EOM & OEM reporting is accurate and submitted on timeEnsure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelinesReview aged debtors and follow up outstanding accountsConduct, participate and/or assist with site auditsUpdate Time keeping system and HR3 Kiosk to reflect absencesLeadership and People ManagementEnsure staffing levels and processes are in place to ensure the business achieves profitabilityOversee the staffing on site, including recruitment of new staff and conducting annual performance appraisalsHandle employee misconduct/grievances in conjunction with PACConduct fortnightly toolbox talks and/or monthly site meetingsEnsure staff have current required licences and qualificationsWe champion our Team, because it's our people that set us apart and drive our business' success.
We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer.
We are dedicated to finding the best fit for every role.
All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY
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