Production Support Analyst, Specialist
Vor 7 Tagen
Production Support Analyst, SpecialistProduction Support Analyst, SpecialistApply locations Melbourne, AustraliaTime type Full timePosted on Posted 3 Days AgoTime left to apply End Date: February 2, 2025 (27 days left to apply)Job requisition id 164901About VanguardMore than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently.
A company with no external shareholders.
Where all the profits were invested back into the business and used to lower costs.
To this day, Vanguard Group still has no external shareholders.
That means no share prices to protect, and no profits to generate for outside owners.Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide.
For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.Team & OpportunityGIFS APAC Run Org (trade floor support team) is part of global IT operations support team that helps to run, reduce and restore any application incidents.
The team plays a critical role in supporting our investment management process by supporting critical trading systems.
This is a senior production support role that will provide technical leadership to the team as well as be a key point of contact for our users in the equities and fixed incomes group.The role will be responsible for performing trade floor production support activities for applications, databases, and systems, which includes internally developed and vendor systems.
Partners with key stakeholders in business and IT departments to ensure solutions and processes are implemented to minimize business impact.
The role will have immense and enriching exposure to trading and finance applications, servers, databases, and various systems along the lifecycle.Core ResponsibilitiesProvides advanced level production support of applications, databases, and systems.
Directs and coordinates technical procedures to resolve production issues after evaluation.Leads the monitoring of production systems for alerts, outages, and system issues.
Researches issues and performs root cause analysis to minimize risk.Sets service level agreements and ensures that support requests are resolved within the service level agreement timeframe.Involved in performing system health checks to proactively trap issues on the fly and also deep diving into data flow analysis across systems by leveraging SNOW/Pager Duty.Operates as an advanced technical partner and maintains strong working relationships with business partners.Writes and updates production support documentation, policies, and procedures.Leads improvement efforts and directs changes.Mentors and trains junior production support analysts.Skills and ExperienceMinimum of five years related work experience, with two years of Information Technology and financial domain experience.Undergraduate degree or equivalent combination of training and experience.
Degree in Computer Science or Management Information Systems preferred.Excellent stakeholder management and communication skills as well as being able to manage tough and time-critical situations.Previous experience in front office and trade floor support.Understanding of investment management process and trade life cycle.Production support experience in cloud environment, UNIX, Oracle Systems, Python, CRD, Aladdin, Newport preferred.Inclusion StatementVanguard's continued commitment to diversity and inclusion is firmly rooted in our culture.
Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.About UsVanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals.
We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.#J-18808-Ljbffr
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Central Coast, Österreich Tideri Jobbörse VollzeitProduction Support Analyst, Specialist Production Support Analyst, Specialist Apply locations Melbourne, Australia Time type Full time Posted on Posted 3 Days Ago Time left to apply End Date: February 2, 2025 (27 days left to apply) Job requisition id 164901 About Vanguard More than 45 years ago, John C. Bogle had a vision to start an investment company that...
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