Ao3 Service Delivery Officer
vor 2 Monaten
AO3 Service Delivery Officer required for a temporary contract in Mackay.
Your new company
An exciting opportunity to join a Queensland Government Department on a temporary basis. They are currently seeking an AO3 Service Delivery Officer to engage in a full-time temporary contract, based in Mackay.
Your new role
As the first point of contact, you will provide efficient and high standards of customer service to customers via counter, telephone, and email inquiries within a busy office.
Key tasks and responsibilities:
Provide accurate and relevant information and advice to clients and consumers about legislation, services, policies, procedures, forms, fees, etc. Conciliate complaints between consumers and traders. Undertake searches of databases and issue official certificates and permits. Receipt monies in accordance with relevant government legislation and associated policies and procedures. Process forms relating to regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required. Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of legislation. Prepare correspondence, reports, and other documentation. What you'll need to succeed:
We are seeking a well-presented, professional, and team-focused Service Delivery Officer who has strong customer service skills, analytical abilities with great attention to detail, and the ability to work in a fast-paced work environment. High organizational skills and the ability to communicate effectively are essential. Possession of a Certificate IV in Government Investigations would be highly desirable.
Sound computer skills Word, Excel, PowerPoint, and Outlook skills are mandatory. Able to communicate with all levels of staff Ability to work under pressure to meet timeframes Must hold at least a current "C" driver's license What you'll get in return:
You will gain the opportunity to work within a small-knit team in a Government Department based in Mackay, paying an attractive hourly rate + Super. You will work in a well-established, friendly, and supportive team. Make a difference working in a supportive, collaborative environment.
What you need to do now:
If you're interested in this role, click 'apply now' or for more information please contact Grace Dunn at Hays on 07 4049 2*** or email ******.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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