Director, Digital Transformation Services
vor 3 Monaten
Director, Digital Transformation Services July 11, 2023
Sydney
Full Time
What are Digital Transformation Services?
Organisations are constantly grappling with disparate data, finding ways to improve data collection, gain valuable insights and then personalise communications with current and potential customers.
All this must be done at scale, with a plethora of variables and sent in a timely manner.
Our capabilities in this space are unmatched, with a dedicated digital transformation team spread across the Asia Pacific region and capabilities in solutions development, integration services, artificial intelligence, and omnichannel deployment.
Our services focus on API-led integration with AI-focused automation.
These services culminate into an offering that ensures maximum utility at scale for your marketing efforts.
This usually means that we secure the data first, building a repository that can be easily segmented to enable greater analytics surrounding marketing decision-making and more targeted personalised approaches to marketing initiatives.
Role & Responsibilities The Director of Digital Transformation Services (DDTS) is a high-performing client-facing senior executive that has a wide array of knowledge in respect to the digital landscape affecting businesses in today's dynamic environment.
The DDTS works with current and prospective clients to drive and build trust in our capabilities to deliver digital transformation initiatives that help them deliver exceptional customer experiences, streamline operational efficiency, and ensure readiness for the digital future.
Notwithstanding this, the DDTS also leads internal education and training initiatives for other client-facing personnel, provides delivery oversight and drives the implementation of digital transformation projects for our clients.
As a DDTS you will be responsible for (these duties and responsibilities are subject to amendment by the Company from time to time):
Work in conjunction with the Chief Executive Officer to set key strategies for the development of the DTS Line of Business (LoB), including but not limited to, developing an itemised pricing model for services, LoB services offerings, set KPIs and best practice approaches to client acquisition.
Identify opportunities within current and prospective clients that would be interested in DTS and work to grow the size of marketing revenue wallet by upselling and cross-selling our DTS to them.
Lead and facilitate client workshops to co-design solutions that identify digital transformation initiatives that drive operational efficiencies and foster exceptional customer experiences, with a focus on both customer and business outcomes.
Provide expert advice and thought leadership on innovative approaches to problem solving and provide strategic advice to clients on best practice and opportunities for digital transformation.
Scope project briefs, identify project pricing, plan delivery objectives and KPIs.
Manage a team of project management and technical staff, located both onshore and offshore, to assist in planning and delivery of digital transformation projects for all clients.
Support the business through internal training programs that help develop core understanding of digital transformation initiatives amongst co-workers, specifically but not limited to, client-facing personnel, where such training programs assist in driving better identification of digital transformation opportunities within their client portfolios.
Foster and maintain relationships with key internal, government and industry stakeholders, to capitalise on digital and other innovative opportunities and keep abreast of the new digital technologies.
Become a core member of the Executive Committee, reporting on the key updates and performance metrics in respect to the LoB on a periodic basis.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Requirements A bachelor's degree in computer science, information technology, computer engineering or marketing, business, commerce, design or another closely related discipline.
Professional certifications that can help the DDTS in better performing their role.
A blend between a technology generalist, analytical and creative person.
Successful previous experience as a senior manager of digital transformation services in the marketing or technology sectors, where exposure to sales or client-facing roles will be looked upon favourably.
Committed to continuous education through workshops, seminars, and conferences.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization.
Proven ability to influence client decisions in respect to service offerings.
Previous experience working closely with other business leaders.
Creativity and design thinking, whereby the DDTS can think of new ideas and ways to improve the digital experience for their clients' customers.
Project management skills that can help in oversight of digital transformation initiatives, such as planning, organizing and overseeing the various aspects of a digital transformation project.
Strong business sense and industry expertise.
Excellent mentoring, coaching and people management skills.
Team and Reporting Lines The DDTS reports directly to the Chief Executive Officer.
The DDTS has a team of two (2) direct reports that operate onshore and offshore to plan, manage and deliver DTS projects.
Your new career awaits.
We are always on the lookout for great people.
If you think you are who we need, please complete the form below and we will inform you of any relevant vacancies, job placements, internships and work experience.
#J-18808-Ljbffr
-
Director, Digital Transformation Services
vor 3 Monaten
Sydney, Österreich Reacon Group VollzeitDirector, Digital Transformation Services July 11, 2023 Sydney Full Time What are Digital Transformation Services?Organisations are constantly grappling with disparate data, finding ways to improve data collection, gain valuable insights and then personalise communications with current and potential customers. All this must be done at scale, with a...
-
Group Digital Director
vor 2 Wochen
Sydney, Österreich Phd VollzeitGroup Digital Director, PHDWhy PHD and who are we?PHD is a strategic-led planning and buying media agency, a vital part of the Omnicom Media Group and Australia's fastest growing media network. We continually set the benchmark by helping some of the world's largest and most influential brands Make the Leap in their media and advertising. Built on a culture...
-
Group Digital Director
vor 3 Wochen
Sydney, Österreich Phd VollzeitGroup Digital Director, PHD Why PHD and who are we? PHD is a strategic-led planning and buying media agency, a vital part of the Omnicom Media Group and Australia's fastest growing media network.We continually set the benchmark by helping some of the world's largest and most influential brands Make the Leap in their media and advertising.Built on a culture...
-
Strategy & Transformation Director
vor 3 Monaten
Sydney, Österreich The Barton Partnership VollzeitAbout the CompanyOur client is a dynamic and fast-growing company in the industrials and manufacturing sector, owned by a leading global private equity firm. As part of an ambitious growth strategy, the company is embarking on a significant transformation journey, positioning itself at the forefront of innovation and operational excellence in the...
-
Strategy & Transformation Director
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAbout the Company Our client is a dynamic and fast-growing company in the industrials and manufacturing sector, owned by a leading global private equity firm.As part of an ambitious growth strategy, the company is embarking on a significant transformation journey, positioning itself at the forefront of innovation and operational excellence in the...
-
Director/Senior Managing Consultant, Advisors
vor 3 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting)Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital...
-
Director/Senior Managing Consultant, Advisors
vor 3 Wochen
Sydney, Österreich Mastercard, Inc. VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting)Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital...
-
Digital Transformation Technical Lead
Vor 4 Tagen
Sydney, Österreich Clearcompany VollzeitAbout the OrganisationThis large enterprise organisation is on an exciting journey to transform how it engages with its community.As part of a large-scale digital transformation initiative, they are reimagining how they deliver customer services, by enhancing both external experiences and internal operations.The Opportunity:The team is looking for an...
-
Senior Business Analyst
Vor 7 Tagen
Sydney, Österreich Clearcompany VollzeitJoin a transformative journey!Senior Business Analyst needed for a 6-month hybrid role driving digital innovation for a local government client.Senior Business Analyst - Digital Transformation Fulltime Hybrid | 6-Month Contract Role About the RoleOur local government client is embarking on an exciting transformative journey to enhance customer and community...
-
Senior Business Analyst
vor 1 Woche
Sydney, Österreich Launch Recruitment VollzeitSenior Business Analyst - Digital TransformationFulltime Hybrid | 6-Month Contract RoleAbout the RoleOur local government client is embarking on an exciting transformative journey to enhance customer and community experiences through digital innovation. This role is a key part of the Digital Transformation division, dedicated to redefining service delivery...
-
Senior Business Analyst
vor 1 Woche
Sydney, Österreich Clearcompany VollzeitJoin a transformative journey! Senior Business Analyst needed for a 6-month hybrid role driving digital innovation for a local government client.Senior Business Analyst - Digital TransformationFulltime Hybrid | 6-Month Contract RoleAbout the RoleOur local government client is embarking on an exciting transformative journey to enhance customer and community...
-
Director/Senior Managing Consultant, Advisors
vor 2 Wochen
Sydney, Österreich Mastercard, Inc. VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting)Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital...
-
Director/Senior Managing Consultant, Advisors
vor 2 Wochen
Sydney, Österreich Efinancialcareers Ltd. VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting)Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital...
-
Sydney, Österreich Tideri Jobbörse VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting) Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital...
-
Sydney, Österreich Tideri Jobbörse VollzeitDirector/Senior Managing Consultant, Advisors & Consulting Services, Strategy & Transformation (Acquiring Consulting) Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital...
-
Digital Transformation Technical Lead
Vor 5 Tagen
Sydney, Österreich Clearcompany VollzeitAbout the Organisation This large enterprise organisation is on an exciting journey to transform how it engages with its community.As part of a large-scale digital transformation initiative, they are reimagining how they deliver customer services, by enhancing both external experiences and internal operations.The Opportunity: The team is looking for an...
-
Senior Business Analyst
vor 1 Woche
Sydney, Österreich Launch Recruitment VollzeitSenior Business Analyst - Digital TransformationFulltime Hybrid | 6-Month Contract Role About the RoleOur local government client is embarking on an exciting transformative journey to enhance customer and community experiences through digital innovation.This role is a key part of the Digital Transformation division, dedicated to redefining service delivery...
-
Director/Senior Managing Consultant, Advisors
vor 3 Wochen
Sydney, Österreich Mastercard VollzeitOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.Our technology and innovation, partnerships,...
-
Project Manager
vor 1 Woche
Sydney, Österreich Launch Recruitment VollzeitProject Manager - Digital Transformation Fulltime Hybrid | 1-Year Contract Role About the RoleOur local government client is embarking on an exciting Customer Experience (CX) and Digital Transformation journey to create exceptional customer experiences through innovative, digitally-enabled solutions.We are seeking an experienced Project Manager to lead the...
-
Sydney, Österreich Tideri Jobbörse VollzeitOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.Our technology and innovation, partnerships,...
