Manager, Strategic Client Solutions

vor 2 Monaten

Sydney, Österreich Tideri Jobbörse Vollzeit

Overview:
The Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager ("AM") who maintains and expands relationships with accounts that currently generate staffing revenue and/or limited eDiscovery and managed review services revenue.

Assigned a portfolio of named accounts, the AM is responsible for account management, retention, and institutionalization and year-over-year revenue growth through expansion of new service lines.

For SCS Commercial accounts this requires a focus on introducing and/or expanding eDiscovery and review services so as to evolve the client to full "SCS Enterprise" status.

Working in coordination with the staffing Manager and in partnership with the assigned Business Developer(s), the AM represents the entire range of Consilio services to assigned accounts.
Within these accounts, the AM is critical to leading client account research and planning and ensuring each client's needs and expectations are met by Consilio.

The AM does this by building relationships with the client, stewarding internal resources across product lines and geographies, ultimately ensuring continuity, a high level of client satisfaction, and exceeding all client expectations.

This position is a client facing role requiring interaction with senior personnel at each account, including executive level leadership.
Travel will be required as needed.
This position reports to the regional lead Vice President, Strategic Client Solutions and is a highly visible role within Consilio.

Responsibilities: Protect Existing Business and Grow Total Account Revenue
SCS' primary function is to protect existing account revenue and expand the footprint of business within the account.
This includes but is not limited to the following activities:
Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly.
Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.
Promote Consilio's eDiscovery, review, consulting and staffing service lines in all client locations, involving and introducing local experts and Business Developers as necessary.
Facilitate cross-jurisdictional support for global matters.
As appropriate: Coordinate creation and maintenance of a Playbook, incorporating standard operating procedures and unique client processes and/or workflows.
Lead and/or attend regularly scheduled project meetings and key communications.
Resolve invoicing and billing issues and streamline billing workflow.
Schedule Quarterly or Annual Business Reviews with key stakeholders.
Analyze Account revenue trends and report to Sr. Management.
Plan offsite events and retreats.
Coordinate and plan professional development programs (e.g.
CLE presentations, roundtable and panel discussions).
Promote unique offerings exclusively for SCS clients (e.g.
Sky Analytics).
Monitor market status and provide industry insight (e.g.
challenges, pricing and technology trends).
Submit weekly internal management reporting and monthly forecasts.
Regularly update Salesforce, account planning documentation, and other client related materials.
Qualifications: 4 Year Degree from an accredited University.
Required: Minimum of 5 years of Legal-industry sales (preferred) or account management experience .
Prefer extensive experience working with global and/or Fortune 200 Corporations.
A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
High attention to detail and self-starter motivation.
A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
Ability to travel up to 25%.
#J-18808-Ljbffr

  • Manager, Strategic Client Solutions

    vor 3 Wochen

    Sydney, Österreich Consilio Vollzeit

    OverviewThe Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager ("AM") who maintains and expands relationships with accounts that currently generate staffing revenue and/or limited eDiscovery and managed review services revenue.Assigned a portfolio of named accounts, the AM is responsible for account...

  • Manager, Strategic Client Solutions

    vor 2 Monaten

    Sydney, Österreich Consilio Llc Vollzeit

    Overview:The Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager ("AM") who maintains and expands relationships with accounts that currently generate staffing revenue and/or limited eDiscovery and managed review services revenue.Assigned a portfolio of named accounts, the AM is responsible for account...

  • Consilio | Manager, Strategic Client Solutions | Sydney

    vor 1 Woche

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Overview The Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager ("AM") who maintains and expands relationships with accounts that currently generate staffing revenue and/or limited eDiscovery and managed review services revenue.Assigned a portfolio of named accounts, the AM is responsible for account...

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Network Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!). We pride ourselves on creating content that gets people talking....

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Network Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world.Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!). We pride ourselves on creating content that gets people...

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Advertising Industry Careers Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!). We pride ourselves on creating content that gets people talking....

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world.Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).We pride ourselves on creating content that gets people talking.What's...

  • Strategic Solutions Lead

    vor 2 Monaten

    Sydney, Österreich Network Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world.Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).We pride ourselves on creating content that gets people talking.What's...

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Paramount Anz Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world.Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).We pride ourselves on creating content that gets people talking.You'll...

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Paramount Pictures Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world.Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).We pride ourselves on creating content that gets people talking.You'll...

  • Strategic Solutions Lead

    vor 1 Monat

    Sydney, Österreich Network Vollzeit

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course!).We pride ourselves on creating content that gets people talking....

  • Client Solutions Manager

    vor 1 Woche

    Sydney, Österreich TikTok Vollzeit

    This is a Client Solutions Manager - Performance & Ecom role with one of the leading companies in AU right now 🔥 -- TikTok -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at TikTok 🧐🧐Our Team A part of TikTok's Global Business Solutions team; the focus of this...

  • Strategic Account Manager

    vor 2 Wochen

    Sydney, Österreich Globaldata Plc Vollzeit

    Strategic Account ManagerSydney, AustraliaWho we are?GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for...

  • Strategic Account Manager

    vor 2 Wochen

    Sydney, Österreich Globaldata Plc Vollzeit

    Strategic Account Manager Sydney, Australia Who we are? GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for...

  • Strategic Account Manager

    vor 3 Wochen

    Sydney, Österreich Globaldata Plc Vollzeit

    Strategic Account Manager Sydney, Australia Who we are? GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers.Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for...

  • Solutions Account Manager

    vor 2 Monaten

    Sydney, Österreich Insight Direct Uk Ltd Vollzeit

    Solutions Account Manager - NSW/ACT Education clientsSydney, NSW, AU, 2000Location: This is a hybrid opportunity based in Sydney.Insight at a Glance 14,000+ engaged teammates globally#8 Best Workplace in Technology and #17 Best Workplaces in Australia #20 on Fortune's World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards...

  • Solutions Account Manager

    vor 2 Monaten

    Sydney, Österreich Insight Direct Uk Ltd Vollzeit

    Solutions Account Manager - NSW/ACT Education clientsSydney, NSW, AU, 2000Location: This is a hybrid opportunity based in Sydney.Insight at a Glance14,000+ engaged teammates globally#8 Best Workplace in Technology and #17 Best Workplaces in Australia #20 on Fortune's World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards...

  • Client Solutions Manager

    vor 1 Monat

    Sydney, Österreich Tiktok Vollzeit

    To inspire creativity and bring joy.We inform, entertain and inspire people across borders, cultures, and languages.TikTok Client Solutions Manager - Growth TikTok is the leading destination for short-form mobile video.TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.About the Role...

  • Client Solutions Manager

    vor 1 Monat

    Sydney, Österreich Tiktok Vollzeit

    To inspire creativity and bring joy.We inform, entertain and inspire people across borders, cultures, and languages.TikTok Client Solutions Manager - GrowthTikTok is the leading destination for short-form mobile video.TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.About the...

  • Solutions Account Manager

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Solutions Account Manager - NSW/ACT Education clients Sydney, NSW, AU, 2000 Location: This is a hybrid opportunity based in Sydney.Insight at a Glance 14,000+ engaged teammates globally #8 Best Workplace in Technology and #17 Best Workplaces in Australia #20 on Fortune's World's Best Workplaces list $9.2 billion in revenue Received 35+ industry and partner...