Technical Services Engineer
vor 7 Stunden
Car Allowance | Generous Salary | Career Development & Progression
Supportive Management | Excellent Work Environment | Interesting Products
Engaged Customers & Stakeholders | Security & Stability | VIC & SA Region
In Vitro Technologies is a Healthcare and Scientific distribution organisation who specialise in the sales, marketing, and support of medical products throughout Australia and New Zealand.
ABOUT THE ROLE
We are on the look out for a Technical Service Engineer based out of our Scientific Business Unit in Noble Park, VIC.
Your day-to-day activities will focus on delivering engineering services and application support to customers of our medical & scientific instrumentation equipment.
You will be fundamentally responsible for providing ongoing post-sales support, enabling you to develop and apply thorough knowledge around how instruments, software, consumables, and accessories combine to create a solution that meets our client's needs.
You will also have secondary responsibility to manage a spare parts register, accurate records, job logging, and customer billing.
In doing so, you will have the opportunity to regularly liaise with our National Customer Service team.
KEY RESPONSIBILITIES
Provide detailed technical resources/guides/manuals and product support to the Sales & Marketing Team inclusive of:
Product-specific training
Technologies
Applications
Software support
Conduct preventative maintenance and break-down repairs at customer sites across VIC & SA
Deliver product reviews and report design issues via our quality improvement process
Assist the wider team with ad-hoc equipment performance reporting and account related matters
Maintain a strict level of compliance in line with governing standards (international and domestic)
Conduct fault-finding training and activities on all products/equipment/machines
Manage a register of daily duties and a concise log of intermittent service reports
ABOUT YOU
Electronic Engineering/Scientific (or related) Diploma or higher qualification.
This can include electronics, scientific or biomedical qualifications
A demonstrated track record in the electronics, engineering, or biomedical industry
Experience working within a quality-certified environment covering electric, scientific, or biomedical services
Previous management of technical asset quality control processes
Customer-service focused and willing to engage with key accounts
Technically astute with the ability to communicate technical concepts in a clear and educational manner
Willing to be 'on-the-road' and hands-on where required
Have an Australian Drivers Licence and access to own vehicle
BENEFITS
Generous car allowance
Excellent salary
Career progression opportunities
Mentorship and training provided
Experienced and high-performing management team
Take part in the In Vitro Technologies Technical Service skills maintenance program
Health Fund & Banking discounts
Salary sacrificing and novated leasing
Discounts at over 100 retailers (including groceries and fuel)
NEXT STEPS
Interested applicants should APPLY NOW
Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.
To view positions from In VITRO or to learn more about our work, please visit - invitro.com.au/careers
ABOUT THE COMPANY
In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products.
Our foundation is built upon dedicated service, knowledge of the industry, and professionalism.
With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.
Life Science | Industrial Science | Women's & Children | Infection Control
The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.
No agencies please, we've got this one covered
Unsolicited communication will result in the forfeiture of any engagement or partnership.
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