Desktop Support Technician
vor 1 Monat
Digital61 are a Cloud first systems and security integrator that is passionate about ensuring our customers are digitally equipped to provide high quality services to Australians.
Our people love working with the latest technology and are excited to collaborate with new starters that share this passion, especially when they can bring a fresh perspective to the way we build solutions for our customers.
We are committed to technical development through training, mentoring, and coaching, so regardless of previous technical experience, we strongly encourage you to apply if you have an analytical approach to problem solving and learn best by doing so.
We embody these three principles in the solutions and services which we design, deploy, and manage.
Digital61 meets our customers' requirements with the simplest, standards-based solutions: simplicity is the key to system management and security.
Mobility Digital61 assist business to unlock the inherent mobility embedded in cloud: ensuring mobility is deployed in a secure and stable manner, without disruption to existing processes.
Security Digital61 builds security into all services and solutions: providing accredited IRAP assessors (Infosec Registered Assessors Program) and security analysis capability to all managed services.
The Role We are looking for 3 x Desktop / End User Support Technicians for our teams due to internal promotions and growth within our business.
The primary function of the End User Services (EUS) Technician is to provide onsite and/or remote technical support to Digital61 clients including installing, repairing and maintaining User hardware, software and peripherals.
EUS Technicians will undertake Service Desk and/or System Administration tasks as well as being an escalation point.
The role may also be required to manage activities such as software distribution, applications packaging, SOE updates, Group Policy changes, Workstation Updates (including security patches), and maintaining the currency of SOE applications.
What Skills You Bring Detailed Knowledge of Windows 10, M365 & Azure ADTroubleshooting and installationsKnowledge of PC hardwareKnowledge of Mobile Device Management Platforms (MobileIron)Understanding of software deployment technologies (SCCM)Understanding of infrastructure (DHCP, DNS, Active directory, and Exchange, group policy) and networking (IP Addressing, routing, network topologies etc.
)Strong Customer service, teamwork and interpersonal skillsAny skills within Cloud environments, configuration management, ITIL or technical document writing is highly desirableWhat We Offer Diverse and dynamic teams with a supportive and inclusive cultureFlexible hours and a hybrid working environmentOffices in Canberra and new offices just opened in SydneyA commitment to People & Culture and new team to drive initiatives like Employee Value PropositionCompetitive salary and performance-based incentivesClose to public transportThe chance to work with a talented and dedicated team.Involvement in exciting projects with leading-edge technologyFull Udemy access for learning and development #J-18808-Ljbffr
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