Singtel Group | Recoveries Manager
Vor 3 Tagen
Select how often (in days) to receive an alert:
The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.
The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections platforms, to manage collections and recoveries processes effectively.
The Recoveries Manager serves as the primary point of contact for all external third-party mercantile agencies and debt purchasers.
This role focuses on effective contract and performance management to ensure the collections and recovery functions operate with optimal efficiency while minimising risk.
This is achieved through a robust operational framework grounded in strict controls.
Your day in the life of a Recoveries Manager at Optus
Strategy Development and Execution: Lead initiatives to optimize final debtor performance and support the achievement of Billing and Credit's key performance indicators (KPIs) for bad and doubtful debts.
Performance Management: Drive the ongoing development of best-in-class mercantile performance management, ensuring that recovery targets are consistently met and exceeded.
Portfolio Allocation Management: Continuously review allocation strategies to ensure that the right debt is assigned to the appropriate agency at the right price, making adjustments as necessary to address underperformance.
Contract Ownership: Manage third-party contracts, commissions, and revenue returns to ensure alignment with organisational goals.
Governance and Compliance: Ensure that the recoveries function operates in full compliance with both internal and external requirements, maintaining appropriate governance and controls.
Industry Leadership: Leverage industry knowledge and experience to keep Optus ahead of trends, ensuring cost-effective operations while delivering an exceptional customer experience.
Strategy Design and Monitoring: Develop and refine Optus' final collection strategies to ensure compliance, and regularly review operational performance and customer outcomes.
Team Management: Lead and support the Recoveries team in collaborating with internal and external stakeholders, including administrators and suppliers, to achieve business objectives.
Key skills and Experience
Leadership expertise in recovery-related roles, with a proven ability to manage large teams and high volumes of customer data in a constantly evolving environment.
Extensive experience managing collections and recovery functions for a diverse customer base, including consumer, SMB, and enterprise segments.
Highly developed negotiation and customer management capabilities.
Expertise in interpreting and utilising Accounts Receivable portfolio statistics for informed decision-making.
Proven experience in overseeing the entire recoveries lifecycle, including debt sale and management of third-party collections partners.
Strong analytical skills to assess operational performance and make data-driven improvements.
Perks we love at Optus
3 days in the office, 2 days remote – with flexible hours to suit
Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the 'Parents at Work portal' Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Keen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170 and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit this link .
#J-18808-Ljbffr
-
Recoveries Manager
Vor 6 Tagen
Melbourne, Österreich Optus VollzeitAdd expected salary to your profile for insightsThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 4 Tagen
Melbourne, Österreich Optus VollzeitThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections platforms,...
-
Recoveries Manager
Vor 2 Tagen
Melbourne, Österreich Optus VollzeitThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products. The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections...
-
Recoveries Manager
Vor 3 Tagen
Melbourne, Österreich Optus VollzeitThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections platforms,...
-
Recoveries Manager
Vor 4 Tagen
Melbourne, Österreich Optus VollzeitSelect how often (in days) to receive an alert:The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 4 Tagen
Melbourne, Österreich Optus VollzeitSelect how often (in days) to receive an alert:The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 4 Tagen
Melbourne, Österreich Optus VollzeitThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections platforms,...
-
Recoveries Manager
Vor 3 Tagen
Melbourne, Österreich Optus VollzeitAdd expected salary to your profile for insights The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 3 Tagen
Melbourne, Österreich Optus VollzeitSelect how often (in days) to receive an alert: The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 6 Tagen
Melbourne, Österreich Optus VollzeitAdd expected salary to your profile for insightsThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products. The team works with various external partners, including mercantile agencies, debt...
-
Recoveries Manager
Vor 6 Tagen
Melbourne, Österreich Optus VollzeitAdd expected salary to your profile for insightsThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Clearcompany | Recoveries Manager
Vor 3 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitThe Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt buyers, credit bureaus, and collections platforms,...
-
Optus | Recoveries Manager
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAdd expected salary to your profile for insights The Recovery function is managed by a dedicated onshore team, with additional indirect accountability for mercantile agents and debt buyers, supporting a large customer base across Mobile, Fixed, Broadband, and Pay TV products.The team works with various external partners, including mercantile agencies, debt...
-
Gtm Planning Manager
vor 1 Monat
Melbourne, Österreich Singtel Group VollzeitAt amaysim, it's not just the customers that get all the Big Love – we make sure our people feel it too!Our people are the staple of our culture and everything we do is driven by our four key values, with empathy at the heart of it all.We work hard and have fun in the process and are always looking at new ways to innovate and inspire whilst remaining true...
-
Sharing And Recoveries Officer
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitSHARING AND RECOVERIES OFFICER - PERSONAL INJURY - ADELAIDE, SA At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...
-
Melbourne, Österreich Buscojobs VollzeitSecurity Infrastructure Solution Designer Singtel The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.At Optus, we are fuelled by optimism, unwavering customer focus, and a team of amazing people.We are out there crafting our...
-
Iag | Consultant, Commercial Claims Recoveries
Vor 4 Tagen
Melbourne, Österreich Buscojobs VollzeitWe're ready for you!Join the largest general insurance group in Australia and New Zealand as a Consultant, Commercial Claims Recoveries.Your Role You'll collaborate with various stakeholders, including competitor insurance companies and uninsured parties, to identify and negotiate recovery opportunities.Your role involves managing risks, adhering to...
-
Melbourne, Österreich Tideri Jobbörse VollzeitCollections (Call Centre & Customer Service) Full time $120k – $170k p/a + Super + Bonuses (based on experience) About UsNational Collection Services (NCS) is an award-winning debt collection agency providing bespoke recovery solutions for clients across industries—from small businesses to major corporations.With a focus on innovation, compliance, and...
-
Incident Manager
vor 4 Wochen
Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management.We are seeking an experienced Incident Manager to join the team on a 6 month fixed term contract.This role involves...
-
Melbourne, Österreich Buscojobs VollzeitSelect how often (in days) to receive an alert : At Optus, we have an ambitious goal to be Australia's most loved everyday brand.Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management.We are seeking an experienced Incident Manager to join the team on a 6 month fixed term contract.This role involves...
