It Manager, Regional Service Delivery
vor 3 Wochen
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world.
As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment.
Ready to bring your best?
Overview of the role: This role reports to the Senior Director, Global Service Delivery, and works closely with the Saputo Australia IT Business partner, to manage and deliver IT infrastructure and services for the division.
The ideal candidate thrives in a dynamic global context, working easily with a diverse set of stakeholders at various levels of the organization, while establishing close working relationships with IT and business stakeholders in their region.
During their career, the candidate will have worked in various IT technical, service and management roles, and have developed a well-rounded skillset to manage both operations and project activities.
We are seeking a pragmatic leader with a service mindset that can lead a regional service delivery team of direct reports, but also achieve outcomes through coordination and influence with our global IT teams.
As a Manager, Regional Service Delivery you will: Define the regional service requirements in partnership with IT Business partners and the division(s) Understand the business process and priorities Participate in the regional project and budget review process Ensure the successful delivery of global infrastructure service within the agreed service levels.
Monitor and manage services against defined KPIs and SLAs Communicate to the users in the region Contribute to the global service management processes and capability Assist in SLA negotiation efforts with Business Unit(s) Manage IT procurement in the region Facilitate the Major incident process in the region Act as the primary point of contact in the region on all Global Infrastructure activities Participate in projects testing and validation steps required to ensure smooth implementation of technology and services in their region Provide regional input to the global infrastructure roadmap, standards, methodologies, tools etc.
Approve and communicate service impacting changes in the region Provide requirements in relation to new Infrastructure technology solutions Bring specific regional requirements to the Global Core Technology team Maintain key vendor relationships based on regional needs Support the Core Technology IT Infrastructure staff based in the region Provide on-the-ground execution support Provide regional input to Global architecture and technology decisions Business partnering Act as point of contact in region for all Global Infrastructure & Services activities Manage business relationship in partnership with VP IT / IT BP Validate priority demands with IT BP Liaison with OT function in division How you will make contributions matter: Projects and initiatives Support global infra initiatives in region Provide on-the-ground execution support Engage the right team for intake (e.g., first to IT BP to validate priority, then to I&S Management & Planning intake process) Participate in initiatives to ensure regions can provide support for solutions Contribute to global projects and initiatives M&A: lead integration activities on-the-ground, represent I&S, support with managing change for infrastructure roles on the ground (in collaboration with PM) IT Management and planning Manage regional vendor relationships & IT procurement, manage local IT inventory Provide input into planning based on regional needs Manage local IT infra budget/direct site charges with IT BP & regional finance Manage planned and ad hoc projects and activities aligned to budget cycle KEY RELATIONSHIPS Business Partners (IT BP) (up to and including leadership teams in the business unit)Build strong working relationship and keep up to date with business priorities.
Participate in the regional projects and budget process Global Core teams Build strong working relationship and keep up to date with Global core team such as PMO, Cyber, Infra and others.
Participate in the Global activities, Service Management, Projects, Roadmaps, Architecture.
Business units (all sites in region)Work hand in hand with the local sites and have a good understanding of their Services and Infrastructure requirements.
Understand the business process to support their priorities Team...Inspire and motivate team, provide direction and manage performance Guide, support, coach and mentor team members Review the work and proposals of team members Encourage team to work collaboratively to contribute to achieving the team's success Commercial / Vendor management Collaborate in effective supplier management Establish relationship and optimize interactions with specific regional vendor You Are Best Suited for The Role If You Have the Following Qualifications: Bachelor's degree in business, computer science, engineering, or information technology.
7+ years of relevant experience in IT service management, infrastructure operations management and/or IT project management 3+ years of experience working in IT service and operations 3+ years of experience working hands-on in an infrastructure domain.
Strong leadership, change management, influence, and collaboration skills.
Proven success supporting Infrastructure for a company or business unit Experience in CPG/manufacturing IT environment and with Operational Technology Experience with infrastructure integration in the context of Merger and Acquisition Strong written and oral communication skills at all levels of an organization Adept at building relationships with internal teams and external partners.
Strong ability to operate in complex, fast-paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones and languages.
ITIL / ITSM certification would be a nice asset to have.
As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage.
Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.
Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success.
You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
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