Victorian Managed Insurance Authority | Claims Specialist, Dbi

Claims (Insurance & Superannuation)
Government - State (Government & Defence)
Full time
Claims Specialist Ongoing Opportunity at VMIA

Expand your insurance, construction and building experience Melbourne CBD close to Flinders Street station Ongoing Permanent Opportunity and Hybrid working Your role
A great opportunity to be involved with strategic management, co-ordination, and settlement of a portfolio of DBI claims.
You provide an empathetic, efficient and effective claims service and utilise your insights to identify opportunities to enhance and improve the customer service experience for consumers.
Reporting to a Portfolio Lead in the Domestic Building Insurance (DBI) division, you'll benefit from their extensive industry knowledge and be mentored and guided by a team of experienced Claims Specialists, ensuring you're well-supported, especially if you're new to Domestic Building Insurance.

What you will do
*Effectively manage your own portfolio of claims ensuring adherence to the agreed standards, processes, and practice framework.
You interpret and apply policy coverage.
You assess and quantify claims costs.
You negotiate settlement outcomes and identify recovery prospects.
*Manage complex claims and actively participate in VCAT conferences, mediations and hearings developing strategies, leading settlement discussions and capably instructing and working in conjunction with our appointed legal service providers.
*Strategically verify and evaluate information (including questioning the status quo) to enable the accurate assessment, review, and determination of liability on new claims in accordance with DBI policies and procedures.
*Develop team capability through the provision of advice, coaching and mentoring in policy interpretation, process management and solution options.
*Maintain and develop claims policies, guidelines, processes & audit control mechanisms designed to achieve effective resolution of claims within DBI policy objectives.
*Identify trends, make recommendations, prepare reporting, and implement improvements to claims processes, procedures, and management protocols to ensure ongoing alignment with DBI scheme objectives and harness opportunities to expedite the claims assessment process.
*Conduct reviews of claims data to ensure compliance with reporting requirements and to manage the resultant exception reporting and error rectification.

Who you work with
*Work closely with a Portfolio Lead to actively manage and contribute to the development of new and existing claims services, business practices and product offerings to build the value and contribution VMIA makes to its DBI clients.
*Liaise with the Head of Claims, Head of Claims Strategy and a Portfolio Lead, DBI to provide insights and recommendations for the development of the DBI portfolio.
*Engage with the DBI Claims Team to provide a mentoring and coaching role, providing insights into the DBI policy and processes.
*Work across the DBI Division including peers, the Builder Assessment Team, internal and external service providers and other support service staff to improve claims management outcomes.
*Build and maintain relationships with key external agencies such as VBA, CAV and DBDRV to share information and collaborate on strategic projects.
*Maintain and build effective relationships with 3rd party service providers to obtain optimum claims resolution and manage recovery opportunities.

About you
*Proven claims management experience, preferably with builder's warranty insurance or similar scheme in property claims either with an insurer or in a legal position providing commercial advice and or representing clients in the construction, building, property or strata management sectors in litigation matters.
*You have a successful track record of successful administration and management of insurance claims, ideally within the Builders Warranty Insurance or similar scheme (e.g.
Property Claims) or proven experience in providing legal advice to companies involved in the construction, property or strata management sectors.
*You have a track record of developing claim or litigation strategies and attending VCAT conferences.
*Demonstrated commitment to providing high-quality client / customer focused services and empathetic to client needs.
*Demonstrated analytical skills and insurance industry acumen.
*Have highly developed communication, influencing and negotiation skills.
*You are resilient, with the ability to work under pressure, managing multiple competing priorities and able to manage and resolve conflicts / disputes in a timely and effective manner.
*Passionate for continuous improvement, including demonstrated ability to identify and implement improvement initiatives.
*Understand the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.

Qualifications
*A law degree or commercial tertiary qualifications highly desirable.
*You may also hold a professional membership with a risk management, insurance, or relevant organisation.

Diversity and Inclusion
*Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
*Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard.
The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
*We have a bold and ambitious Diversity and Inclusion Program shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
*Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.

Our aspiration:
*Diversity, inclusion, equity, and belonging are part of VMIA's culture.
*Everyone has a role to play.
*We support and advocate for diverse groups in our organisation and beyond.

How to apply
To submit your interest in this position please click the APPLY button and fill in your application.
To note: Please notify your current People Leader about your interest in this role before applying.
If you have any questions about the position or the application process, please email .
We're committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process via .

Other relevant information
Preferred candidates will need to complete pre-employment screenings before starting their employment, which involve a range of different assessments some of which cover:
*Working eligibility: Your working rights in Australia need to be verified.
*Employment History verification: Confirms the accuracy and completeness of a candidate's employment history.
*Academic credentials check: Employers can verify a candidate's educational qualifications to ensure they are accurate and legitimate.
*National criminal history records (police) check: Compares the candidate's details against police history information to determine any criminal record.
*Pre-employment misconduct check screening: Used to verify the identity, integrity, and credentials of potential employees and to ensure they have not been involved in any misconduct in their previous employment or education.
*Financial background checks (e.g.
AML, bankruptcy): For applicable roles including Heads of Departments and staff working within the Finance teams.

It is a requirement that employees attend office-based days (a minimum of two days per week) at their primary work location.
In line with this requirement, applications from interstate will only be considered if the candidate is able and willing to relocate to Victoria.

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