Auswide Bank Ltd | Customer Banking Fulfilment Specialist – Bundaberg
Vor 4 Tagen
Salary : Above Award Wages + Performance Based Reviews
About The Role This role is critical in delivering the Customer strategy for the Bank.
As a Customer Banking Fulfilment Specialist, you will be responsible for providing high quality, efficient customer experiences assisting with both inbound and outbound enquiries within a specified product range, across several customer choice touchpoints.
Full training and support will be provided to assist you with your journey.
Key Responsibilities Act as the Voice of the Customer, championing change and improvements across our customers experienceVerify & update our online deposit and lending applications, as well as making recommendations for account and consumer lending approvalsActively seek opportunities to review customers banking needs to identify opportunities that support all the products and services availableContribute to the onboarding of new customers, while maintaining existing customer relationshipsCollaborate with and support team members throughout the Bank as well as customers across all customer touchpointsEnsure to be compliant with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulationsActively participate in and support Auswide Bank's programs and initiativesCollaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation's capabilitiesWhat You'll Bring to the Table As well as having excellent & effective problem solving, time management and communication skills, you will also need to:Be passionate about helping customers achieve their financial dreams and goalsHave a high level of accuracy and focus on privacyHave proven experience in uncovering customer needs in a customer service environmentUnderstand the risks within our industry, and actively work within Policy to mitigate themBe open to learning and engaging with key internal & external stakeholders across the businessA desire to grow and develop within Auswide BankAbility to work both independently and as part of a collaborative teamQuick thinking, great problem-solving skills, and fast learning abilitiesAbility to multi-task and highly adaptable to change and ambiguityExperience in being a user and promoter of technology -working knowledge in using different digital channels will be an advantageThe ability to develop effective Microsoft Office (including Excel, Word and Outlook) and Core Banking systems knowledgeBenefits 4 weeks annual leave plus 1 Wellness Day per financial quarter for all eligible staff2 Special Volunteer paid days per year for eligible staff who wish to volunteer and support the communityPaid Parental Leave for all eligible primary and secondary caregiversEmployee Assistance Program (EAP) and various Health & Wellbeing programsBank Staff Share Plan options and Years of Service Recognition programAn extensive range of discounts and benefits associated with the Bank's financial productsDiscounts with various business partnersA complete range of generously subsidised corporate uniformsAbout Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.
Our broker partners make a significant contribution in helping us achieve this.
Through customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial relationships, online technology, and our network of branches across Queensland.
We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
Apply Now This is an exciting opportunity which has become available at our Bundaberg Head Office.
If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
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