Case Manager | Brisbane, Au
vor 2 Wochen
Case ManagerQBE Insurance Group Limited, Brisbane, Australia
Primary DetailsTime Type: Full timeWorker Type: EmployeeCase Manager, Personal Injury Location: Brisbane, QLDRole: Permanent Full TimeThe opportunityWe currently have an opportunity for a Case Manager to join our QLD Compulsory Third Party Claims team.
As a Case Manager you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint.
You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.
Your new roleThis role focuses on our ability to intervene with empathy in an injured person's claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.
The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment.
Your Primary Responsibilities Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelinesManage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframesEngage your technical and negotiation skills to resolve claims.About you Experience in Insurance claims - CTP claims or personal injury is idealBe customer-focused, caring, and empathetic over the phoneBe resilient, decisive, and empoweredAbility to find solutions and create plans to address challengesAbility to prioritize work effectivelyBenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersApply nowClick APPLY to submit your application.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .
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