Veterinary Receptionist

Are you motivated and keen to optimise your reception skills within a supportive environment? Do you have good people skills, love working with animals and enjoy helping people? Are you looking for a team that thinks outside the box and will respect and encourage your ideas? What about a healthy work/life balance? If this sounds like your dream role, keep reading If you have a passion to help pets achieve the best quality of life possible, then you may just be the person we're looking for.
We have an exciting opportunity for a driven and enthusiastic Veterinary Receptionist to join our team.
This role will be casual initially with the possibility of transitioning to permanent part time next year.
Here at Vogue Vets, we strive to help our patients reach and retain their best possible health and mobility.
We are renowned for our honest and personalized treatment plans, always putting our patient and client's needs first, as well as retaining laser focus on assisting you to further your career.
You'll be part of a team who are driven to help our patients achieve their goals.
Whether it is getting them back to health, or simply providing the best in preventative medicine, our focus is to help them achieve the best life possible.
Skills and Experience A Cert III in Animal Care, Cert IV in Veterinary Nursing, or experience working as a receptionist in a veterinary clinic is essential Computer skills (MS Office) and a professional phone manner are essential. Highly organized Ability to work in a team environment Ability to multi-task Be solutions-oriented Be willing to assist in safely restraining and handling animals with a fear-free approach if the need arises Be able and willing to assist with nursing and surgical nursing when needed, if appropriately qualified Experience with veterinary software and/or a veterinary hospital environment will be advantageous Be able and flexible to work any hours between 8.30am and 6.45pm Monday to Friday Role and Responsibilities You will be expected to:
Assist the Vets and Vet Nurses in providing the best care possible for our patients and their owners Follow our proven processes and signature systems to ensure our clients reach their optimal goals for their pets' health and wellbeing. Administrative work including: managing a booking schedule, responding to emails, liaising with veterinary colleagues and veterinary referrers, organizing office space, data input, filling out forms, banking and working with medical records and invoices. Soak up everything you can from all your team colleagues, whether they be clinicians, admin support or cleaners.
Take on their constructive feedback with grace, but also bring your knowledge and skills to us so we can learn from you Bring passion and positive energy to the workplace.
This needs to complement a high level of professionalism with both colleagues and clients.
Let us know if there is something you aren't sure of or need help with.
We are your cheerleaders, not your judge. Display accountability and pride in your work - whatever task you are focused on, ensure that it is delivered on time and to the highest standard. Take ownership for all your actions and treat everyone with dignity and respect. This role is a casual position that reports directly to the Practice Owner, while also working closely with other members of the team.
About You You have excellent written and verbal communication skills You provide exemplary customer service - both in person and on the phone You have proficient time management qualities You have a high attention to detail and communicate with clarity You are warm, personable and outgoing and will bring positive energy to the workplace You will take ownership for your actions You have a positive attitude.
Issues will always be seen as challenges and not roadblocks You hold the line and persevere until you achieve your goals You commit to being accountable for your actions and outcomes You bring positivity to the team and affirm your team members, celebrating their successes and helping them achieve their goals You will be willing to work hard and share our vision, which is to provide unparalleled service and the best outcomes for our patients You are eager to learn and be trained in new skills and willing to accept constructive feedback You are reliable and resilient to change You are keen to be part of a vibrant team You are able to work well, both independently and within a team You are patient and empathetic with both clients and their pets You are flexible to work within the practice's operational hours Mon-Fri You want the opportunity to become more than just a standard team member because you know that you are able to deliver much, much more Job Type: Casual
Pay: $53,000.00 – $65,000.00 per year
Benefits:
Employee discount Schedule:
Monday to Friday Experience:
customer service: 1 year (Required) paid Veterinary Reception: 1 year (Preferred) Licence/Certification:
Cert III in Animal Care or Cert IV in Veterinary Nursing (Required) Work Location: In person
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