Fone King | Lead Mobile Phone Technician
vor 2 Wochen
The Lead Technician's primary focus is to recruit, train, and manage a team of up to 15 mobile device technicians within a retail environment.
This includes developing their technical skills, ensuring high-quality, fast repair services, and supporting the retail team with exceptional customer service.
Central to the role is implementing and modeling the Fone King Sales Process , ensuring every customer interaction is tailored and solution-focused.
Additionally, the Lead Technician is responsible for all repairs at Fone King, ensuring quality, speed, and customer satisfaction.
This role also encompasses managing stock control and loss prevention across the network, continuously improving processes to minimize discrepancies.
The role embodies the Fone King mission statement : "Work hard, but not at the expense of having fun, and have fun, but not at the expense of working hard."
By fostering a positive workplace culture that balances hard work with enjoyment, the Lead Technician will create an environment where technicians thrive, customers feel valued, and the company continues to grow.
Role Responsibilities Technical Expertise and Leadership
Act as the top escalation point for warranty repairs, board-level/liquid damage jobs, and other highly technical tasks.
Possess extensive working experience in Level 3 & 4 board-level repairs, liquid damage repairs, and data recovery for all mobile devices.
Exhibit a "we can fix everything" attitude, ensuring a culture of problem-solving and continuous learning within the team.
Parts Management
Work closely with the Parts Manager to maintain high standards for parts quality across the network.
Provide crucial guidance on ordering non-standard parts necessary for specialized or complex repairs.
Recruit, onboard, and train technicians to meet service and customer engagement standards.
Lead by example, integrating the FK Sales Process into daily operations to enhance customer satisfaction.
Coach technicians on delivering tailored solutions, maximizing repair quality and customer outcomes.
Promote Fone King's mission of balancing hard work with a fun, positive work environment.
Spearhead the Fone King Technician Academy, incorporating the FK Sales Process into training modules.
Facilitate regular sessions on customer interaction, sales techniques, and problem-solving through the FK Sales Process.
Schedule quarterly training days to advance both technical and customer service skills within the team.
Repair Excellence
Oversee all repair activities, ensuring they meet Fone King's high standards of quality and speed.
Address escalated repair concerns and ensure customer satisfaction with all outcomes.
Regularly review repair workflows to identify areas for efficiency and quality improvements.
Operational Management
Manage technician rosters to ensure adequate coverage for repair and customer service needs.
Oversee the management of team leave, ensuring appropriate staffing levels while accommodating team requirements.
Stock Management and Loss Prevention
Oversee the management of parts inventory across the network, ensuring availability for all repair services.
Monitor stock levels and implement systems to minimize discrepancies and stock loss.
Develop and continuously improve stock control strategies to reduce stock loss across all locations.
Collaborate with store teams to ensure compliance with stock management protocols and best practices.
Provide feedback and recommendations to streamline stock-related processes and enhance efficiency.
Stock Control and Visual Merchandising
Maintain technician workspaces that align with company visual merchandising standards.
Ensure tools and parts are accessible and efficiently utilized for repair services.
Relationship Management
Reports directly to the Head of Retail.
Collaborates closely with Area Managers to ensure alignment of technician operations with broader retail goals.
Additional Responsibilities
Embrace new initiatives and technologies to enhance customer and repair services.
Ensure alignment with company policies, procedures, and performance standards.
Mission-Aligned Leadership
This role is pivotal in delivering Fone King's promise of exceptional customer service, with the FK Sales Process at the core.
By fostering a culture that values hard work, fun, and professional growth, you will lead a team that consistently delights customers and achieves business goals.
How do your skills match this job?
Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Mobile Phone Technician?
#J-18808-Ljbffr
-
Lead Mobile Phone Technician
vor 1 Woche
Sydney, Österreich Fone King VollzeitThe Lead Technician's primary focus is to recruit, train, and manage a team of up to 15 mobile device technicians within a retail environment.This includes developing their technical skills, ensuring high-quality, fast repair services, and supporting the retail team with exceptional customer service.Central to the role is implementing and modeling the Fone...
-
Lead Mobile Phone Technician
vor 2 Wochen
Sydney, Österreich Fone King VollzeitThe Lead Technician's primary focus is to recruit, train, and manage a team of up to 15 mobile device technicians within a retail environment.This includes developing their technical skills, ensuring high-quality, fast repair services, and supporting the retail team with exceptional customer service.Central to the role is implementing and modeling the Fone...
-
Mobile Mechanic
vor 1 Monat
Sydney, Österreich Lube Mobile VollzeitSydney and Suburbs - Full Time About usAt Lube Mobile, we have vans in operation all over Australia, we are a qualified fleet of mobile mechanics delivering high-quality vehicle services to our customers nationally.Operating since 1982, we offer our employees ongoing training and back up support, a great team environment and a commitment to safety that is...
-
King Pin Bowling | Technician Lead
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitKingpin Norwood, 11 Osmond Terrace, Norwood, South Australia, Australia Req #968 Friday, 13 December 2024 Who are we?We're glad you asked!Kingpin is your go-to premier entertainment destination where guests feel like royalty and our team feel like family.Kingpin is a part of The Entertainment and Education Group (TEEG) which is one of the world's LARGEST...
-
Technical Lead
vor 1 Monat
Sydney, Österreich Kion Group Ag VollzeitTechnical Lead - Mobile AutomationLocations: Belrose, NSW, AustraliaTime Type: Full timePosted on: Gestern ausgeschriebenJob Requisition ID: JR-0069976• Global leader in automation and robotics• Play an instrumental role within our team leading and mentoring• Attractive package with great company benefits on offerDas bieten wir:Power your future and...
-
King Living | Design Consultant
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSince 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
Design Consultant
vor 2 Wochen
Sydney, Österreich King Living VollzeitSince 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
King Living Inc. | Customer Feedback
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 17 December 2024 Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
King Living | Design Consultant
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitSince 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
Technical Lead
vor 1 Monat
Sydney, Österreich Dematic VollzeitFull time Attractive package and great company benefits Global leader in automation and roboticsPlay an instrumental role within our team leading and mentoringAttractive package with great company benefits on offerThe Opportunity This is a unique opportunity to join our Automated Guided Vehicle (AGV) team as a Technical Lead. The role involves leading a team...
-
Digital Product Manager
Vor 3 Tagen
Sydney, Österreich King Living VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 20 December 2024Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Agv Technical Team Lead
vor 1 Monat
Sydney, Österreich Dematic VollzeitAGV Technical Team Lead - Mobile AutomationFull timeAttractive package and great company benefitsGlobal leader in automation and roboticsPlay an instrumental role within our team leading and mentoringThe OpportunityThis is a unique opportunity to join our Automated Guided Vehicle (AGV) team as a Technical Lead. The role involves leading a team of technicians...
-
Customer Feedback
Vor 4 Tagen
Sydney, Österreich King Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AUDate Posted: 17 December 2024Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Regional Retail Manager
vor 3 Wochen
Sydney, Österreich King Living VollzeitLocation: Design & Support Centre, Sydney, NSW, AUDate Posted: 29 November 2024Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Design Consultant
vor 1 Woche
Sydney, Österreich King Living VollzeitSince 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
Digital Content Writer
vor 1 Woche
Sydney, Österreich King Living VollzeitLocation: Design & Support Centre, Sydney, NSW, AUDate Posted: 05 December 2024Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Plantscape Technician
vor 1 Monat
Sydney, Österreich Rentokil Initial VollzeitCalling all plant lovers and green thumbs! If you'd love a career that celebrates your obsession with plants, a role as an indoor plant technician with Ambius (A Rentokil Initial Company) could be what you're looking for.If you are a creative problem solver who values autonomy and flexibility and is looking to be part of an organisation where you are...
-
Design Consultant
vor 3 Wochen
Sydney, Österreich King Living Inc. VollzeitSince 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
Design Consultant
vor 3 Wochen
Sydney, Österreich King Living Pty VollzeitSince 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.A family...
-
Art Director
vor 1 Monat
Sydney, Österreich King Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AUDate Posted: 31 October 2024Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
